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Color Set
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67'686 Avis clients vérifiés |
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bottles leakedUpon opening the box it was evident that the coloring bottle had leaked. All over it was a gooey mess. Every other time shipping was fine. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJen - We're sorry to hear that your order arrived damaged! We have gone ahead and added a non-expiring free order credit to your account, to apply to your next hair color order. Again, we apologize for the inconvenience. |
darkermuch darker than I expected. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMahtab - We’re sorry that your hair color turned out much darker than expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and assisted you with this matter. Again, we apologize that you were unsatisfied with your experience. |
DisappointedI didn't wash my hair for two days after coloring. With every wash since then my color is coming out and I'm not happy about that. Its in my bath water and on my towels. Don't understand why this is happening and don't{ want to purchase again if it won't stay in 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - We're sorry to hear that your color is washing out. Upon reviewing your profile, we see that your colorist reached out to discuss how we can best assist you and, per our Satisfaction Guarantee, offered a complimentary reformulation designed for better results. We look forward to working with you to create your next color order. |
Ok colorSeems the color products make my hair very fine and hard to manage for s few weeks after using the products. The color also doesn't seem as rich as a salon based color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Dont lastIt washed out within 6 weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color reviewColor was fine for hair ends but not for the roots did not match but I like the hair products 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPaula - We apologize that your recent order did not provide the seamless root coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Perfect colour but washed outLike the title says, The colour was perfect but it washed out of my hair and quickly It's a shame because all this would of been worth the money I may change my colour and see if that stays in 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCara - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Colore salon has a great concept but using your product and cost made no sense anymore since the coverage on just the new growth lasted 1 week then I would start to get the skunk line. Just going to Salley's I could buy a product and it would last 3 at a 1/4 of rhe price. Your color felt slimed on my hair unless I used your shampoo. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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too lightafter the first shampoo the roots lost their color and the color was too light 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarilyn - We’re sorry to hear that your color came out lighter than you expected and did not provide enough coveage. We have received your request for a slightly darker shade. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Custome Hair ColorEven with my photo to show the color I wanted to match, I got a way too light color that didn't cover any grays. 154 sur 163 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristie - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color in a darker shade with increased gray coverage. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |