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Color Set
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67'589 Avis clients vérifiés |
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Custom Hair colorI generally am happy but last time I used it , it didn't seem cover the gray as well. Can you change my formula to more gray coverage on the next shipment. Thanks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeDe - We’re sorry your most recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not impressedI didn't feel like it covered roots very well. I plan on leaving it on longer then recommended next time before I get upset 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShaurette- We’re sorry to hear that your hair color did not provide the best gray coverage as expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It works but...I'm happy with the product but feel it's a bit pricy once you pay the tax and shipping. I'm currently looking for an alternative and may discontinue these orders very soon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not rightstill too dark 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVictoria - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
My hair colorthe color is not the glow it was, it seems now it is a ashen color. Its lost that golden glow. My hair is completely white now with just a dark underneath at base of neck, I'm still fighting the all white look I hate it, please help. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarcie- Thank you for sharing your feedback with us. We apologize that your recent hair color application was not 100% satisfactory. Your colorist will be reaching out to your shortly in regards to this issue to hopefully reformulate your color to better suit your needs. Again, we apologize you were dissatisfied with your hair color. |
DisappointedI loved my 1st bottle..It lasted 4 months!! My 2nd bottle only lasted 4 wks and my 3rd only 3 wks. Truly disappointed! !!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmber - We apologize that your most recent color results faded faster than you expected. Since you were unhappy, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that provides longer lasting results. |
Sadly disappointedI was very excited to get your product but was sadly disappointed. I actually had to recolor my hair 3 weeks after using your product and yes, I followed your directions with the exception of leaving the color on an additional 5 minutes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie- We’re sorry that you were disappointed by the coverage if your hair color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not as specific as they claimI was really disappointed. I wanted a warm auburn color. I got dark brown. I gave all my information and it still didn't come out right. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We are sorry that your hair color turned out darker than you expected. We've reviewed your profile and see that a representative has reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were disappointed with your color. We hope to work with you to provide a formulation that will deliver your desired results. |
Too darkThankfully, I followed the directions, and I waited to pull the color to my ends, but I was hoping for a nice subtle dark brown, but my hair is black. I'm hoping I will be able to fix it without major correction or having to have two tone hair until it grows out. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSarah - We apologize that your color results were darker than you anticipated. A member of our Color + Care Team has reached out to you to disucss tips to lighten your hair as well as how we can best suit your needs, in accordance with our Satisfaction Guarantee. Again, we are sorry that you were unhappy with your experience and hope to provide you with a solution. |
Oh noI'm going to call, but in the meantime I'm so disappointed. The color is very red, not brown at all, with almost pink undertones. I hope I can get this fixed as I've heard nothing but good about this company. I'll be calling tomorrow. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We’re sorry to hear that your color results had unwanted, uneven copper tones to it. We’d love to remedy this by sending you a complimentary reformulation, per our Satisfaction Guarantee. We see that you've been in correspondence with your colorist, who will create your reformulation to tone down those warm tones. Again, we apologize that you were disappointed with your results. |