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Color Set
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67'566 Avis clients vérifiés |
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DisappointedI was really looking forward to changing my hair color to only having my hair still be the same color only a little darker. I wanted violet and my hair has no violet whats so ever. I will be cancelling their services. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color My HairBeautiful color... However, this was the fourth time that my grey hair was not covered. This last time that I colored it, the grey hair showed up within a week. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristin - While we're glad that you're enjoying your color results, we're sorry that your formulation did not deliver the coverage you expected. We see that you've since worked with your colorist to craft a hair color designed to deliver longer-lasting coverage. We hope to hear more of your feedback soon. |
Ok first color ok but darker then I used.Cancel any further delivery and cancel future purchase. I believe the photo may have mislead the darker shade you sent. Ok with that said I am disappointed with another email stating Reason color cannot be achieved. Got it ??? But why was this not said as soon as I requested... Not 6 weeks later. Please Cancel all future orders. Not interested in continuing. Thank you KT Schmidt 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsK- We apologize for any confusion or inconvenience. We will be sending a follow up email regarding your personal eSalon account. Though we don't want to lose you as a client, sometimes we notify clients beforehand if we can not help them achieve their color. While we don't want to see you go, we also don't want to send a product that will not turn out as expected. |
Turned greenFabulous beginning color. As the color faded, it turned green. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGabriele - While we're glad you enjoyed your initial color results, we sincerely apologize that it faded to an unwanted green tint. We see that a refund was processed for your order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
No resultsThey sent me a root only treatment. This did match my request for something to better transition my roots and highlights. I'm not sure if it was a miscommunication on my part or just a bad color match but i feel like i would have felt more confident and achieved better results in a box set from Walmart...Over all its a neat service but I wasn't thrilled and felt like I have wasted my time and money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLydia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
El color es bonito pero no tiene brillo se ve muerto y resecoEl color es bonito pero no tiene brillo se ve reseco y muerto 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Colour Faded Shortly After DyeingThe colour was pretty for about the first three days, it then faded into a copper and finally turned to a brown colour that is slightly darker than my natural shade. I used a colour safe shampoo/conditioner as well. Maybe instructions or the dye needs to be optimised for my hair type. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristina - We apologize that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your expectations. |
It didn't last more than two weeks.And I had requested cancellation before 5/16 and you sent me another one anyway. I would like my money back. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Poor grey coverageI've washed ( with the esalon shampoo/conditioner) my hair twice since dyeing it and grey hairs are already visible. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlana - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Customized ColorI have been disappointed in eSalon's color match for me. Though, I had requested the last color be changed, it wasn't. The color always ends up leaving a yellow hue to my hair that I do not like. The color is very drying even though I use the shampoo and conditioner recommended. I intend to cancel future orders. If you are ordering, I do wish you luck and satisfaction with your color. Cathy M. King 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCathy - We're sorry to hear that the color didn't turn out as expected. Per our last correspondence, there is a credit in your account per our satisfaction guarantee. Should you try to reorder, we would be happy to work with you on adjusting the color to your perfect formulation! |