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Color Set
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67'566 Avis clients vérifiés |
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ColorThe color is great. Even though I followed the directions exactly, it does not last for color on my grey hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarcy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Did not cover grayThe color was not bad but it did not cover gray well at all. When it did cover, I feel it was too light and faded after 1 week - not even washing daily. My dark hair had too much red tint in it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorIt is turned out to red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
wrong colorThe color was much too dark - it needs to be changed. It didn't dry out my hair - just too dark and mousey 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaurie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too strong and it makes my hair very freezyI wouldn't use this product again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsImelda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Design not cover my white rootsNot happy with poor coverage. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for meAll I wanted to do was be a red head! They couldn't do that. They wanted to keep sending me brown with hints of red....... I want to be a red head! Not saying the product is bad, it feels great! Looks great even though wrong color for me. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSynderella - We're truly sorry to hear that your application did not meet your expectations and would be happy to delivery the red hair you desire. We will be reaching out to you shortly to best work with you to deliver fiery results you'll love! |
Totally different than last colorWanted the lighter color I got last time, this is way darker. Very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLee - Thank you for reaching out to us! Upon reviewing your account, we can see that the formula did not change. We apologize that you got an unsatisfactory result and will be reaching out to you right away to see what we can do for you. |
New ColorThe color was nice, not a big change. But was a bit difficult in applying. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Wish it had lasted longerThe color was a good match, however, within a week I could see grey hair again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |