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Color Set
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67'566 Avis clients vérifiés |
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broke out my scalpi used this product and had an allergic reaction. The color was nice but I am not able to use this product due to reaction. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeb - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Hair ColorWas not what is wanted to dark. And it only been 3 weeks and my gray is already showing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
DISAPPOINTEDThe colour hasn't covered my blonde bits and I am now ginger. A refund would be appreciated. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEstelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you with a refund, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
FriedI've only used one of the two colors I've received. I was sure I had timed the processing time accurately, but something went wrong because in the end I fried my ends. I must need a new timer. I love the color, but must cancel my membership because I don't have much hair to lose. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCody- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not my colorThis hair color was so light my grays came through in less than two weeks! Can't pay full price if this is how color fades! Disappointed!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeanette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not as expectedNot as vibrant as I was expecting. I thought the colour was going to be noticeably more red/violet than it has actually turned out to be, so a bit disappointing! Still a nice overall colour though. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheryl- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Colour wasn't greatColour wasn't great and did not last very long 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPauline - We’re sorry to hear that your hair color did not meet your expectations and faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Revised Hair ColorAfter getting initial review from colorist, some adjustments were made and shipped. I most likely won't use it after receiving it because I did not want an ASH color and that's what was sent without notifying me of the new color. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We're sorry to hear that our adjustment was still not to your liking. We see that our colorists heard your concerns, sent you a second adjustment, and that color worked great! We're glad to hear we were able to help you reach hair color perfection! |
Burned my head did not cover gray!Followed directions exactly. Burned my head. And dId not cover my gray. I would not recommend. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color and that it did not provide the coverage you expected. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Damaged my hairI've colored my hair with L'Oréal Preference for nearly 20 yrs with no issues. I tried eSalon for better gray coverage, which I did get. However, it fried my hair. I wash my hair once a week and only use heat a couple times a month. I have always babied my hair and am terrified at what has happened. My hairdresser and I are doing everything to save my hair, including having to cut it..... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsScarlett - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |