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Color Set
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67'566 Avis clients vérifiés |
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HorribleThe color wasn't what I requested. The product was waxy and stuck to my hair when i tried to wash it out. Took multiple washings to get all the gunk out of it. Will NEVER use this product again. Ruined my beautiful hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsS. B. - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color container was defectiveIn my last order, the color had spilled inside the box. The seal on the lid was not aligned. I used what was left, but the color Didn't last as long as usual 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGeorgia - We’re sorry to hear that your order arrived damaged and your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The Gary coverage is not good.The color is chipping off the grays in a few days. Having have to color the whole hair instead of the new Gary hair growth. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRRaa - We’re sorry that your hair color did not provide you with the gray coverage you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Hair colorI like the way the color makes my hair feel, however, it doesn't last long at all maybe two weeks before my gray hair are showing again. I only wash my hair every 3 to 4 days . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
HorribleThis was the worst product I have used to date (including box color from the store). The 2 separate colors did exactly that, left the top of my head 1 color and the length a different color. I knew it didn't sound right, but stupidly followed the instructions anyway. It was so noticeable that people asked me if it was supoosed to look like that. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good color mixturecolor turned out red instead of copper with blood highlights as seen in my pic I sent 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaQuita- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience. |
Nice idea, difficulty getting right color, and 100% color happines guaranteed noI love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNatalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience. |
need more copperStill too dark. Need lighter and more copper please. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so greatI expected better results all it did was give me two tones off. My gray hairs are bright and my regular color is unchanged. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very fake looking color, I was disappointed.The 2 times I had received color before this one were perfect, no one even knew I had colored my hair. This times was very obviously from a box. Very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |