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Color Set
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67'642 Avis clients vérifiés |
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GREAT COVERAGE & COLORThe only reason it doesn't get 5 stars is that I didn't get the exact color I wanted. This however was on me as I was unsure of the coloring. Next time I am getting my other choice 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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3rd times a charmAfter explaining to esalon that I was not interested in their product because I didn't like the colour after 2 tries, I gave them another chance. I received the new dye and was disappointed because it looked very light and the description was light brown. I had said I wanted darker and more red. Well, when I dyed my hair last night the colour turned out perfect. I'm very pleased. I don't know if I will get it again because it's too expensive. But they gave me an offer I couldn't refuse. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Very satisfiedQuality was good, but color needs tweaking 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Very naturalPeople never believe me when I tell them I color my hair myself! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Too lightI tried numerous times to get my usual color changed to a darker, ashier blond. No response came back to me. Color is good otherwise but it appears that any directives made to colorists goes unheeded. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaroline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A work in progressThis is my first change in color. I am naturally a medium blonde and have recently decided to go darker. More medium brown. This time I decided to go a bit lighter with a better tone. Still seeing too much red. Will try one more time and then it might be time to have a person to person meeting with a stylist. The packaging is always good and the stylists are always helpful. Just hard to get what you want over the internet. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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grayGray hair around my temples appeared within a week, even with following directions. I focused so much on roots as directed that it took over a week for my scalp to be dye free. Not sure I'm going to continue. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
too dark for a light browncolor was too dark for a light brown, liked the product and how soft my hair was. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJohanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice colorThe color was great however it didn't last long and my white roots were showing again approximately 2.5 weeks 😕 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
No where closeI wanted a light med blonde and I get light brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |