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Color Set
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67'642 Avis clients vérifiés |
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Excellent product. They matched me perfectly by profile.I didn't send in a picture, the color matches perfectly and covered ALL (and there was a nice wide silver strip!) of the gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not so sure...Over time, this hair color has both bleached my hair & dried it out terribly. It feels like the diameter of the hair follicles are also wearing away... Need something less harsh & more color-depositing, not bleaching! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristin - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account in the amount of your most recent purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
custom hair colorThe hair color was a little darker than I wanted but it lasted longer than they say it will, I had to extend my delivery date from 10 weeks to 12 weeks because there wasn't any grey after 10. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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great productQuality hair color and easy to use. Just wish it came with color enhancer every time. Like it did the 1st time. Without the extra charge. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Better as it fadesI like the color, but it's more me 3-4 washings later. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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HorribleI specifically mentioned that there was red in my history and that was overlooked. My hair turned orange and was awful! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan- Thank you for sharing your feedback with us. We apologize that your color came out differently then expected. You can always give us a call and talk to your colorist so that we can best understand your hair color needs. Again, we are sorry that your hair color results did not turn out as expected. |
Not to happyMy top head/root area didn't get to well. And my hair faded right away by the second week. My hair looked dull not shinny. I has to redo my hair with box tint from store, I did a medium Auburn. It looks better. I think that color just wasn't for me? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyMy colour turned out very dark once again, even after expressing how bright I wanted the end result to be! Not only that, my roots and my ends were two different colours and I had little to no gray coverage. Extremely unsatisfied! I was very happy with the very first colour I received and then every colour following I was very dissatisfied. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTobey - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope you consider using our service again in the future. |
Didn't color well AT ALL !!!!!!!!!!!!I was very, very disappointed with this color kit. I was hoping that this would be a good product, but I was wrong. I wish that I could include pictures of my hair right after I colored it, or rather, used the product. It is horrible!!!!!!!! Didn't color my grey, just tinted it a little. Now I've got to wear a wig or something until I can color my hair again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarilyn- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have sent you a complimentary reformulated color to better suit your needs. We see that your colorist has reviewed your comments and adjusted your formulation based on your feedback. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback about your reformulated color. |
terrible!!!the color was nothing like i wanted!! i do not want anything else from you. cancel anymore shipments. I could have gotten the plastic tray and clips at the dollar store. Learned my lesson well!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPhyllis - We apologize that you were disappointed with your experience. We see that we've reached out via email to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon. |