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Color Set
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67'649 Avis clients vérifiés |
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I had issues with this orderI had issues with this order, my roots are lighter that the rest of my hair. I have reached out to support 3 times to correct it and I have yet to have anyone respond to me. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWe’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and sent you an email regarding formulating your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. Please check your email for more information, if you have not received it please give us a ring! (: |
Not goodThe light blond highlighter made my hair go orange. Definitely not a professional product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi there! We are sorry to hear that the Light Set hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Grau nicht 100 Prozent gedeckIch bin nicht zufrieden 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarina L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not happy at all. Not worthI have been ensured as my colour will be same from roots till ends, I ordered dark brown. Colour is awful my roots are much lighter than rest, didn't cover my lights on lenghts, covered only grey hair. Looks worse than using box dye from sainsburrys. I will need to buy another Colour and dye again which will cause more damage on my hair. I do don't recommend it, waisted money and time and hair condition! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Karolina! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not orderingThe color really didn't do it for me and I followed the directions. Not the coverage I hoped for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MessMy developer bottle was cracked and leaked out 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRita - We truly apologize that the developer arrived leaking. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wrong colorI wanted mahogany red, it turned out dark brown and I don't like it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Kathy, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Leaking bottleI didn’t use the color yet but when it arrived today the bottle had leaked all over everything including the instructions. Not impressed at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarole - We are so sorry that your color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not happyI had to leave the color on for over 45 minutes. It barely covered my gray Not satisfied at all. Refund would be nice 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Kathryn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So pleased!I’m so impressed by this colour and the way it’s left my hair looking and feeling. Also felt so special getting it all personalised to me! Highly recommend. Thank you so much. 15 sur 15 personnes ont trouvé cet avis utile. Et vous ? |