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Color Set
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67'649 Avis clients vérifiés |
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After years of failure, now years of success!!!I am writing this 5-star review of eSalon to let others know what truly great hair color they have. I'm a brunette and have colored at home for years, using different brands, trying for the same color, but getting the same lousy results--and the professional colorings weren't much better. Sometimes the color covered the gray, sometimes it didn't. Sometimes the color was spot on, sometimes it came out brassy or almost black. There was never any consistency! With the fail-proof coloring formula and application offered by eSalon, it comes out right every time! No guesswork, no finger-crossing, no hoping you won't have to put it in a pony tail until the roots grow out--it's perfect and it leaves your hair in perfect condition thanks to the gentleness of the products! Oh, and if you decide you want to lighten up a bit for summer time, they can tell you how to do that, too--without the brassiness! I can't recommend it enough! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Kept gray covered longerKept gray covered longer 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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ColorColor did not last as long this time. Not sure if I'll be reordering. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Change to manual order placementMy hair color faded too quickly. I messaged the consultant, but it may be that I was not using proper terms. I would rather purchase from my local retail at my own convenience, or go back to a professional salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJackie - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our half off promotion for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time. Since we didn't hear from you after a reminder email was sent 5 days before your order was placed, we proceeded to prepare it. Again, we're sorry for any inconvenience. |
ColorMy color didn't turn out how I thought it would, but maybe I didn't state exactly the color I wanted. The odor was so strong I had to run out of the bathroom to breath. Then I had to open every window in my house and turn on my ceiling fans. The root bottle didn't give this odor, it was only after I applied the ends color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color too darkPlease cancel my custom hair color orders. This color is too dark. I am going back to my previous hair color. I asked for WHITE not BLONDE. I can get that in the stores. I wanted a platinum blonde/white color. I did not get that. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda- We are sorry to hear that your hair color turned out darker than you expected. We see that you have already spoken with your Colorist regarding your order. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Good colorThe color turned out pretty good but would like a little lighter color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJudy - Thanks for your feedback! We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray coverageDon't know why but the last order I received did not cover my gray as it has in the past. My application and timing was the same. Not happy this month. 2 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPat - We’re sorry to hear that your recent color order faded faster than you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can deliver your desired results. |
Great colourBrilliant does everything you want it to do. Covers all my greys and the colour is fantastic 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Did the Job!I don't know how many different hairdressers that has had problems with my stubborn gray, but you, Esalon, one application, no gray peeping out from anywhere. Another very satisfied customer!👍👏👌 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |