|
Color Set
|
67'625 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
Sans plusAu final j avais donne par mail la composition habituelle et j ai eu du standard Sent très fort 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenCecile - Merci pour tous vos commentaires et les prenons en considération. Nous aimerions en discuter plus avec vous et un de nos experts en couleurs vous contactera sous peu. |
Too DarkI know it is the same color as last time, but my hair got really dark this time. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenJennifer - We’re sorry to hear that your Custom Color results were darker than expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
No es lo que esperabaHoy me he tenido después de estar mucho tiempo sin teñirme. Pero el color que elegí no llega a la expectativa que yo esperaba. No estoy contenta con mi color. Una pena ya no volveré a teñirme así. Tengo prácticamente el mismo color que tenía. 5 von 7 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenInma - Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que cada cliente esté 100% satisfecha con su color! Lamentamos mucho saber que no lo hemos hecho bien con su color. Usted está completamente cubierto por nuestra Garantía de Felicidad de Color, y uno de nuestros Expertos en Color le ha enviado un correo electrónico para resolverlo. |
Too darkGood morning, I was not happy with the color, it was way darker then I expected. I thought I had relayed this and asked that my membership be cancelled. However, I just checked my credit card statement and see that another shipment is on it's way for over $27. Please let me know how to return the item for a full refund. Please cancel my membership. Thank you. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenDawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please cancel meDid not like the color Too light and only lasted about 4 days Please cancel me for everything 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenRox - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not the right colourThis made my hair have ginger tinge which I hate . The product quality and instructions where excellent 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenJeni - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No lo quiero usar másEste producto , me ha dado una reacción en mi cuero cabelludo, afectandolo , tengo erupción, rash, picazón, es desesperante. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenXiomara - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver este asunto . ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
Allergic reactionHow do I cancel my subscription. I tried a 2nd time, and I had a reaction to your product. Please stop sending me producr 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenEllen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
PiqueJolie couleur mais à l'application ça pique un peu. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenPamela - Nous sommes désolés d’apprendre que vous avez été déçue par le résultat. Notre Garantie eSalon Coloration heureuse est primordiale pour nous, et nous allons tout faire pour réaliser vos objectifs couleur. Vous recevrez bientôt un e-mail de notre part afin de passer aux prochaines étapes. Nous vous remercions sincèrement pour votre retour d’expérience. |
Bloody awful!!Was nothing like the colour I chose. Sent my hair yellow!! Had to pay to have it corrected. And then charged me £25 for another!!!! Now I've got to send it back at a cost to me!!! Ridiculous!!!! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenSehrie - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |