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Color Set
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67'625 Avis clients vérifiés |
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Not the color I wantedThis is my second time using eSalon. First time was great, the color that I got was a little darker than the color I wanted but I still liked it. Second time, I thought I was going to get the same color because I didn't change anything, but I got a totally different color, it is more like a light brown. It is not red nor copper. I really do not like to complain but I've been working on my red hair for almost a year, I was trying to make it lighter not darker. 4 sur 6 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Resistant grayI absolutely love my color and the way my hair feels, however, I have spots of gray hairs where the color just won’t take. I’m thinking of canceling my subscription because it wouldn’t be worth it to have to keep retouching those spots. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair 2 different colorsI got my order tonight and I was so excited. I enlisted the help of a friend and we followed the instructions to a T. The first application to my roots didn't change the shade of my hair at all. The second application made the rest of my hair quite red. I am extremely disappointed. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not receive productI did not receive a product last month. I see you charged me but I told you to cancel and did not provide a change of address because I did not expect to receive anything from you. Where is order if I was charged? I am not at the address you have on file and nothing has been forwarded by post office. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShari - We're truly sorry that the custom color set did not arrive. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
PésimoMe fue terrible, mi cabello quedó arruinado, seguí los pasos tal cual como lo dijo la "supuesta colorista" y me guíe por los videos tutoriales, a parte me enviaron las instrucciones en inglés, tuve que usar el traductor de mi celular, mi cabello quedó horrible, áspero, totalmente de un color espantoso, el shampoo y el acondicionador no sirven para medio arreglar el desastre que hizo este producto en mi cabello. cuando hable con la colorista, ella no escucho lo que yo le decía y me sugirió cosas que yo no le pedí y efectivamente me enviaron un producto para cubrir canas cuando yo no tengo canas. Pésimo producto no lo recomiendo para nada. Ahora tengo que pagar un valor alto en peluquería para que arreglen mi cabello. Lo barato sale realmente caro, no se dejen engañar, definitivamente es mejor pagar a un profesional en el tema para hacer estas cosas,así se evita uno estos desastres,Esalon son mentirosos, publicidad engañosa, no crean en qué este producto es bueno porque realmente no lo es, es dañino para el cabello, piensen antes de usar esto mujeres. No se dejen engañar. Exijo mi dinero de vuelta. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiana - Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que cada cliente esté 100% satisfecho con su color! Lamentamos mucho saber que no lo hemos hecho bien con su color. Usted está completamente cubierto por nuestra Garantía de Felicidad de Color, y uno de nuestros Expertos en Color le ha enviado un correo electrónico para resolverlo. |
Sistema fraudulentoRecuerdo perfectamente haber configurado la cuenta de forma que no me mandaran el producto periódicamente. No soy tonta. Además, aunque hubiera cedido a ello, no es de recibo que cobréis 10 euros en un primer pack y 25 en el segundo. Esto es un FRAUDE en toda regla. El producto es normal, la relación calidad/precio no se corresponde. No aporta valor alguno a productos que compro en el super. Exijo se me devuelva el dinero cobrado y que cancelen mi relación con esta empresa de forma permanente. Hoy es domingo 11 de agosto. Si mañana lunes no recibo noticias, pasaré a pegar este mensaje en todas y cada una de las publis que hagáis en las redes, para evitar que le pase a más gente 12 sur 16 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEsther - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su cuenta. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
Really nice, just not perfectI really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Duración del tinteLas canas me aparecieron en una semana ese es el motivo porque no me convenció el producto 9 sur 12 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmparo - ¡Nunca nos gusta saber que nuestros clientes no están contentos con su color, por eso tenemos una Garantía de Felicidad de Color! Nos comunicamos con usted por correo electrónico para que uno de nuestros Coloristas con licencia pueda analizar sus necesidades de color de cabello y ver cómo podemos ajustar nuestra formulación. Gracias de nuevo por comunicarse y darnos la oportunidad de ayudarlo a alcanzar sus objetivos de color. |
UnpleasantThe color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI ordered a color that was very visibly copper red however what I received had the correct label but my hair is just very dark brown. I've tried to contact the company to resolve this issue but unfortunately nobody has responded to me. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |