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Color Set
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67'625 Avis clients vérifiés |
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Trier selon : |
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Didn’t cover grays at allI’ve used box color from cvs that has covered my grays better than this has. The color itself isn’t too bad, but the lack of coverage is very disappointing. I don’t have a ton of gray, but absolutely none of it was colored and I left the solution on for the recommended 45 minutes. It was worth a shot, but I definitely won’t be ordering again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Low qualityDamaged my hair, color didn't last. My stylist did not listen to me on the color customization I wanted originally. The redo that she sent me was a semi perm and did little to adjust the color, and additionally having to dye my hair twice in a few weeks damaged it terribly. I would not try your formula again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEva - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Our Color Happiness Guarantee is something we take seriously and we are so sorry to hear that we haven’t got it just right with your color. Please keep your eyes out for an email from us shortly. |
Can't review because I did not receive itWhere is my shipment? According to tracking it left New York, then went to Las Vegas, to Illinois and then to Georgia. No tracking updates in the last 2 days. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren - We are sorry to hear your shipment has not arrived! Keep an eye out for an email from us to see if we can get this resolved for you. Thanks for choosing eSalon! |
Product good if you get correct colorColor not what I wanted. Ordered again. A little better. Red does not stay in longer than 2 days 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Horrible .. EDIT 10/17: Will give it one more tryAbsolutely did not like the formula or the color it gave me. No purple shows up, it turned my hair almost black! I cancelled my membership but I was charged for and sent 2 more packages. A complete waste Edit 10/17/19: Desiree from esalon reached out to me after receiving this review. She was very polite, offered solutions, and helped me feel better about my experience. I will try out a new color. Thanks, Desiree, for now, I have raised my review from 1 star. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Pedido no recibidoEstoy muy molesta porque en ninguna de las 2 ocasiones en las que se ha mandado el pedido a llegado a casa. Ya, la verdad no me interesa. No volveré a pedir nunca mas 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosa - Lamentamos que tu pedido no haya llegado. Te hemos enviado un correo electrónico para ver cómo podemos ayudarte a remediar la situación ya que tenemos garantía de satisfacción. |
No lo he empezado a usarMa H Dado que no he tenido ocasión de empezar a usar el producto, ruego suspendan el envío hasta nueva orden por mi parte. Gracias, Saludos 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Gracias por tus comentarios. Existen muchas opciones con eSalon. Si decides hacer un pedido con una promoción de eSalon, también podrás ver la información sobre nuestro servicio de envío automático durante el pago. Asimismo, podrás elegir recibir un solo pedido si así lo deseas. La ventaja de nuestro Plan de Color es que recibes un 20% de descuento en cada pedido. Te hemos enviado un correo electrónico para hablar sobre tu situación y remediarla. |
Paid $45 to correct the colorRoot color and length color didn't match. I had to go to the salon to correct it so i dabbed nothing and spent more 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
EhhhhI was excited to try this, and I really do like the shade. However I don't think this is the best dye. I followed the instructions. I was going maybe one shade darker and a little warmer than my current hair color. The custom instructions said to do basically a root touch up. Which I did. Unfortunately, as I suspected it might, by following them I ended up with hair darker at the root and lighter at the ends. It also did not fully color areas in my lengths. It's okay because it just looks highlighted, but I really was going for full coverage here. I also found that the dye stings a bit. I also think it has made my hair a little more oily. I already have an oily scalp, I didn't need more. I am glad I tried it, but I don't think it is better than competitors. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorI did not like the color and was not contacted. Received another kit didn’t order it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |