|
Color Set
|
67'625 Avis clients vérifiés |
|
Trier selon : |
|
Wrong color!Kit was nice and customer service was great! Except it took 7days to finally ship and the color was way to dark . The shampoo and conditioner was not enough and not good quality. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMindy A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team |
Not as good as it appearsThis color is not any better than a great many drugstore brand hair colors. The color they show in video was done in a salon. They sent a "free" one with my original order but it must have been a "one off" mix!! I need to get a brown color at the store to cover up the orangey red I was left with!! (Took pix but cannot post here) It also does NOT cover grey. I still have a lot showing. Sorry but this is not worth the money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsJenn R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team |
BadWas never delivered 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
|
Kit de cabelloHola No puedo entender xq cada vez me cuesta más dinero cada kit y tiene menos productos No cubre muy bien las canas el color es más o menos algo q me gusta El costo de envío es muy elevado Creo q voy a cancelar mi cuenta y tratar una marca diferente 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsExmenia P: - Gracias por escribirnos. Sentimos que el color no haya cubierto las canas. Estamos felices de poder ayudarte y darte una solución. Por otro lado, el precio de nuestro Plan de Color se encarece después del segundo pedido, tal y como indicamos en la web. Recuerda que dentro del Plan de Color sigues recibiendo el 20% de descuento en cada pedido. Te acabo de enviar un email con nuestra solución. Esperamos haberte servido de ayuda ¡Saludos! |
Gray coverageLittle disappointed this time as the gray coverage wasn’t good enough to cover the gray. The gray roots didn’t come out with the same color, it’s about three shades lighter than the rest of my hair. I would like the roots to blend in with the rest of the color. I will give it one more chance. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsLia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will adjust your formula! Please keep your eyes out for an email from us shortly. Thanks again for your feedback! |
Lovely colour but really difficult to wash outI really like the colour I have achieved with the dye however washing out the dye is impossible as it goes very gluey and takes about 5 shampoos over 2 days to get it all out. Real shame as I really want to keep using it for the colour! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
MalNunca llegue al color deseado 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsTere T: - Sentimos que no te haya llegado tu Color Personalizado. Estamos encantados de poder ayudarte y solucionarlo. Te hemos enviado un email. ¡Saludos! |
Un timoSi podés uno para probar por diez euros y sin avisar,te siguen mandando a 25eu Yo solo pedí uno y siguieron mandando por 25eu y no he podido devolver pk cobran gastos de envío a iglaterra 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsRamon D - Gracias por escribirnos. Sentimos lo ocurrido. Cuando realizaste tu primer pedido en eSalon.es, es probable que durante el proceso de pago hayas visto la opción de envío automático. Este es nuestro servicio recurrente llamado tu "Plan de Color". Con este plan recibes 20% de descuento en cada pedido, incluyendo todos los productos para el cuidado del cabello que ofrecemos. Es súper flexible, así que lo puedes activar, posponer o desactivar cuando quieras desde tu móvil o tu ordenador. De todas formas, te acabamos de enviar un email para solucionarlo. |
Color changedI did the first color that I ordered and it looked good after a couple of washes- the 2nd order came, I followed the same instructions, and my hair is very ashy- I do not like it - I don't know what went wrong 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSusie - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
My color was changedI explained that I like dark underneath and a light color on top, I didn't get that look at all . My color was light and it didnt have dark underneath at all. My hair color is black but I always go med. Brown. The copper they sent wasn't for me didn't like it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |