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Color Set
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67'625 Avis clients vérifiés |
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Trier selon : |
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Not purple or purplishZero tint of purple made my hair black. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVanessa - We truly appreciate your feedback. We apologize for your disappointing experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hard to apply, wrong color rootsI had to have someone help me with coloring my hair, Im not sure how I would have been able to do it myself. After the color was processed and washed and styled my roots are copper/reddish and my hair is light brown. Im not sure why my roots are so different. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not What I Hoped ForI just did my roots, and while I do not think the problem is entirely eSalon's, I had problems with covering grays. The color is not quite what I wanted, and I am wondering if I misinterpreted "base" color in the initial questionnaire. I have very long hair and it was hard to do the roots. While this process did not hurt my hair, I did not get the beautiful results I hoped for, and I feel like for what I paid for everything, including tools, I could have just gone to my salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t lastI am not happy with the coverage and how the color lasts. It fades very fast and leaves color on my towels when I wash my hair. I expect more for that price. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair All Dried OutI didn’t like the coloring result that was sent to me. The color was a bit too brassy and it left my hair feeling so dry and difficult to manage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedMy ends and roots don’t match at all and didn’t cover my gray that well ..... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but bad reactionI really enjoyed the color it gave me, i ended up using the dye three times, however on my third dye I had a horrible reaction to the product. I am only dyeing my dark hair darker and I had never dyed my hair previously but on my third dye my hair was falling out in clumps. no bald patches but insane fall out that it could clog a drain. It was scary and this fall out didn't stop for a long time. my hair became thinner, and because of this i will not use again. Beware! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMorgan - We’re truly sorry to hear that you have had hair loss since using our hair color. You may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ColorEl color en mi cabello duro menos que otras marcas que use anteriormente. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMery: - Gracias por escribirnos. Sentimos que el color de tu cabello haya durardo menos de lo que esperabas. Nos gustará poder revisar tu caso en detalle y poder ofrecerte una solcuión. Te acabamos de escribir un email. |
Not for my hairThey have great service and speedy shipping but I didnt like the color or how it made my hair feel after. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBritany - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nicht mein TonSehr geehrtes eSalon Team. Leider muss ich mitteilen, das ich mit dem Endergebnis nach dem färben meiner Haare nicht zufrieden bin. Habe extra drauf angedeutet, das ich keinen rot/orange Stich möchte, drumm auch einen Farbton mit Asche aussuchte. Doch leider sind die Haare im rötlichem Ton. Auch hatte ich ein Foto mitgesendet gehabt, wo deutlich zu erkennen war, das die längen gefärbt und der Ansatz mein naturton ist (zwei unterschiedliche Farben). Es wurde jedoch für den Ansatz und für die Länge die selbe Mischung hergestellt. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSinem S.- vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |