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Color Set
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67'649 Avis clients vérifiés |
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Color not correctThis is a great product and concept! The products are of good quality, leaving my hair in excellent condition. The auto-ship program is very convenient. My only complaint is that I've tried 2 different color formulas and have not been satisfied with either. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGwen - While we're happy that you're enjoying the convenience of our service, we apologize that you are unhappy with your color results. Since you were disappointed, we see your account was credited with one complimentary hair color order for an adjusted shade, per our Satisfaction Guarantee. We hope to hear your feedback on this reformulation soon. |
Good coverage, color fades very little.Red color, historically, is the first one to fade, but my color has kept its vitality. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not quite there yet!I really need it just a touch blonder. One more go with you before I give up! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I realy liked the colorThe color was good but still had a few gray that didn't get covered and contacted esalon and they will adjust with my next order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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didnt cover grayi liked the package. the color wasnt what i expected and did not cover the few grays i have 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarla - We’re sorry to hear that your hair color wasn't what you were expecting and didn't cover your grays. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not rightThe color is similar to what was already in my hair but it is darker and doesn't match the rest correctly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKayla - We're sorry that your recent color order did not meet your expectations. Since you were unhappy with your results, we see a credit for one adjusted hair color was added to your account. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We hope to hear your feedback on this reformulation in the future. |
Grey coverageDoes not cover tough grey area with following directions 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We're sorry that you were unhappy with the gray coverage of your hair color. We see your colorist has thoroughly read your comments and adjusted your color formulation for increased gray coverage. We look forward to hearing more of your feedback and hope this reformulation better suits your needs. |
Hair colorI was not happy with the color it washed out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNeva - We apologize that your color did not last as long as you expected. We see a refund has been processed for your most recent color order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
TimeColor only lasted 3 weeks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDori - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Best "Do It Yourself" experience in Hair Coloring EVER!I've been a customer of eSalon for a couple of years now. I just cannot imagine what I did before! Every time I color my hair I can count on 1) my color will turn out EXACTLY the way I want it! 2) I will not have to run out at the last minute to purchase anything! eSalon makes certain that my product is here when I need it ~~ They've never been late! And finally 3) My hairdresser could not believe how thick my hair was the last time I went to get it cut! He wanted to know what I was using.... True story! So, as long as I color my hair, I'll be an eSalon customer. Make that a happy eSalon customer. Teri S 159 sur 165 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeri- We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |