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Color Set
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67'766 Avis clients vérifiés |
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Fotos geschicktHallo, ich habe bereits zwei Fotos geschickt. Ein Foto, wie es hätte werden sollen und eines, wie es dann leider wurde. Bekomme ich noch eine Info, ob und wie die nächste Haarfarbe geändert wird? Danke 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAstrid B. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
MireyaNo me gusto el color favor de cancelar cualquier orden futura gracias 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMireya - Muchas gracias por tus comentarios. Después de revisar tu perfil, nos hemos dado cuenta que ya has hablado con uno de nuestros coloristas para resolver tu problema. Si necesitas ayuda adicional, comunícate con nosotros. |
Did not cover enough gray.Did not cover enough gray. I would like to go just a little warmer brown. Love the gold. It could have been my fault maybe I didn’t use enough product. Maybe I didn’t leave it on long enough. I also did it on clean hair but I would like my gray covered better. I am hoping just a little more brown tint will cover the gray better. Looking forward to trying a second time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMargaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair color is not rightHi, I colored my hair yesterday and followed the instructions precisely. My hair did not become light blond, it now has a red tint to it. I am unhappy with my color. i am naturally dark blond, no red, I wanted light blond. It feels like it's darker than before the coloring. Please advise. Nina 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray showinsAfter 3 weeks of coloring my grays are showing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEdna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
RootsI am happy with the color however I feel like the roots turn a very light brown much faster then other hair colors that I have used in the past ?? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Change hair colorI was happy with my hair color but would prefer it to be darker like a deep purple if possible 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSherrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey CoverageThe color turn out good, but the grey coverage started to fade in just a few days, while using the shampoo I ordered from you. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorOrdered for the 2nd time first time was a reduced price and free shipping. 2nd time the price doubled plus shipping charges the color was horrible and lasted 2 weeks. My hair color is very brassy and not good 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatColor is darker than I expected and did not color my greys at all. Smell of product is super strong and made my eyes water. Made my hair feel like straw and lost alot when rinsing out color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |