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Color Set
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67'658 Avis clients vérifiés |
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Hair Feels Full of ProductI will start of by saying the colour is great, I am just disappointed by how horrible my hair feels. I had now washed it 3 times (in one day) and it still feels sticky from product I am hoping the 4th shampoo will get the rest out. Also the mess!!! The application of root touch up was great but when it came to step 2 it was far too runny and went everywhere, so much so I had to stand in the garden as it was dripping all over the place. I dye my hair a lot with home colours and it has never been as bad. Its disappointing but I will not be using it again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - We’re sorry that your hair felt sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Product fades pretty fastI like the color although it's permanent, it fades within 2 weeks. Have used this for 2 shipments. It covers grey better than the box product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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It didn't color all my hair!!It only colored my roots not the rest of my hair. I'm so dissatisfied and my hair looks terrible. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWendy - We truly apologize that your color came out uneven. We've forwarded your comment along to your colorist who will carefully review it before crafting your reformulated shade. We hope to hear your feedback on this updated color soon. |
Roots turned redThis shipment was disappointing. My roots are blondish-red, while the rest of my hair is dark brown. I've had to cover it every morning with root touch up. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie - We're sorry that your recent shipment did not offer the coverage you expected. We see that your colorist reviewed your comments and adjusted your formulation to increase coverage and reduce brassiness. We hope to hear your feedback on this reformulation soon. |
Hair colorThe color was a little too dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGloria - We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon. |
I didn't place this order but it arrived I got charged and I won't ever use it,I got charged for auto delivery but I has turned off auto delivery after my first purchase now this arrived and I've been charged for something I don't want, I didn't like the color the first time, I'm not using it again especially at that price . so now what do I do I'm just stuck with a product I don't want or like and got charged for it. Do not send me any more products 2 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We are truly sorry you were unhappy with your color as well as for any confusion, as we value your experience as a client. We see that your first order included an optional discounted service, and because we had not heard back from the reminder email we sent ahead of time, we prepared your order for you. Upon reviewing your account, we see that your service has been turned off and you returned your order for a refund. Again, we apologize that you were unhappy with your experience. |
The color is too darkOk, color too dark 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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My colorist can't tell the difference!I use the custom color to help bridge between my salon visits due to a. TIme b. Cost and c. The product is FAR superior to drug store products. I appreciated the tweaks with the colorist to get it perfect, that it comes to my door and I have it when i need it, that I have enough for my thick hair, and everyone comments on how nice my color is! I have been using the product for Well over a year now and recommend it to everyone! 165 sur 171 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrenda- We're thrilled to hear that you're enjoying your Custom Blended Hair Color. We look forward to our next opportunity to delight you! |
The color is professional gradeMy colorist helped me refine my color choice and of course, she was right. I couldn't be happier with the outcome each time I have re-colored my hair. Thanks ESalon for making a truly great product! 6 sur 6 personnes ont trouvé cet avis utile. Et vous ? |
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Third Time's a CharmThanks for tweaking my color. It is perfect now. 6 sur 6 personnes ont trouvé cet avis utile. Et vous ? |