|
Color Set
|
67'658 Avis clients vérifiés |
|
Trier selon : |
|
Getting my color formula right has been difficultI am on try number three for the perfect haircolor. It is not coloring my roots thoroughly. Update to follow. Customer/color team service is five stars! Color formulation for my perfect color is two stars at best. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
perfectI've been hearing comments about how much people love the color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
First time userLoved the hair color and the ensuing result. Directions were easy to follow. Just one complaint, never received the applicator brush....hope you send it in the next one. Otherwise, it was a great experience, thanks! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
LoveNot a five because I am not the best to describe what color I want but after a few adjustments and application mishaps its working great for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
Items missing from shipmentMy last shipment had a bunch of stuff missing....order 14159841 had the shampoo/conditioner/gloves/wipe stuff left out of the box. Just an fyi. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
Fades fastI absolutely love the color the first week or so. But then it seems to immediately fade 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsCathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Bad packagingThe box arrived in today's mail. When I opened it up, discovered that the custom hair color was spilled out of its container and onto the cardboard box next to it in the kit. Totally unuseable. Waste of money. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
Time, $ & ResultsThe second shipment was twice the price as the first, it dried my hair out and it doesn't last very long. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMelanie-Dawn - We apologize for any confusion with our pricing! We currently offer new clients 50% off when they sign up for our Hair Color Plan (Auto-Delivery). Under this promotion, your first hair color was only $10 (rather than $20), plus $4.95 shipping, for a total of $14.95. Based on your profile, we see you recently placed a new order. We hope this formulation better suits your needs. We look forward to hearing more of your feedback soon. |
New hair color choiceIt was ok, but I would have preferred to be able to see more burgundy tint to it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsTeresa - We see that your colorist carefully reviewed your comments and adjusted your formulation for the increased burgundy tones you requested. We hope this formulation is more suited to your desired color and hope to hear more of your feedback soon. |
Color toneThe tone was not ashy enough for me. I really wanted an ashy cool tone, i tried to adjust my color 3 times for my next coloring, but the color i was receiving was still not what i was expecting. I think i will be sticking to a hair salon intead. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAneta - We apologize that your hair color did not turn out as ashy and cool as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |