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Color Set
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67'709 Avis clients vérifiés |
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Trier selon : |
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not what I expectedI had high hopes for this kit but the color was too brown, not nearly red enough. I don't know if I would order this again, My hair seems more damaged than I expected, I have been coloring my hair for a very long time and had better results with boxed dyes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
20 long daysI really really want to like this. BUT I ordered on May 14 and post office says hopefully by end of day on June 2nd. Also, I did not know I would be paying 8.95 for shipping or that this shipping I’m paying for is going to take 3 weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Color with harsh chemicalsThe color is too dark and the chemicals made my eyes burns. I will not purchase this again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals |
Fades after 3 washesMy color was different on the roots and different at the ends also it was bit darker then I expected. Worst part it faded after 3 washes and my highlights color is showing again. I m very disappointed this time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNida - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray came through slightlyI'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not my colorI've tried twice now, my color turns out darker than I want. It's probably operator error, so I will go back to the salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Feels great!I loved how creamy it was, but I need more gray coverage and the color needed to have less brown in it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
My colorist messed up my colorLong story short, I ended up with brown roots and orange-pinkish ends. I looked like Johnny Depp in Alice in Wonderland. I had to have my long hair chopped off to fix it. I have since closed my account and will be using a different company from now on. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great shine but more red than before and gray only gone for a weekI tried to get an ash color to remove the red from my hair. I also wanted to cover the gray. The color was more red and the gray only stayed covered for about a week. Definitely gave a good shine though 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color turned out a dark redWhen I selected the color I wanted I asked for Violet Tones. Then I selected Violet 6.25 which came as Light Brown (Pearl Mahogany). After I colored my hair following every instruction including time down to the minute, my hair came out dark red. I did not want my hair red. I wanted light brown hair with violet(purple) undertones. I have light skin with pink undertones, so the red hair color makes my skin look very flush all the time. I even purchased the website suggested Tint Rinse color purple, so that I could maintain the purple undertones. I have not used Tint Rinse yet I'm scared or what it would due to the red color. I still gave the Custom Color Set 2 stars not based on the color I recieved, but on the ease of use and it did cover the few grey hairs I had very well. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback. |