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Color Set
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67'642 Avis clients vérifiés |
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zu hellLeider habe ich mir die Farbe dunkler vorgestellt.Die Anwendung fand ich auch schwierig ,vor allem das Abteilen der Haare .Mit einer 2. Person ,wäre es einfacher gewesen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristine K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Just okI was not a fan of the color. It was too coppery. That could have been my fault though. Also, the product did not cover my gray hair hair well. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarrie - We’re very sorry to hear that you were so disappointed with your custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Caused my scalp to breakoutWould not purchase again. I’ve colored my hair for years without problems. This product caused my scalp to breakout 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSylvea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
This fried my hairMy scalp burns and my silky hair is now course and fried. I will not be reordering anytime soon. Not happy at all with the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does NOT cover grey hairMy "perfect" color, dark blond, gave my hair red tones, not dark blond and did not color any of the grey hair. Now I actually see grey MORE defined! Do NOT order hair color from eSalon! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We’re very sorry to hear that you were so disappointed with your Custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Bad dyeI just dyed my hair a month ago. Color has faded out so all my grey is showing again. Dyes I bought at Sally's lasted way longer and made my hair shiny. This dye did not. I won't be buying again. I don't recommend this dye at all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTonya - We’re very sorry to hear that you were so disappointed with your Custom Color experience-- and we appreciate your candor. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
still havent received itI ordered my colour over a month ago and its May 28th and I still havent received my hair colour although it was charged to my credit card. Please reverse these charges. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenise- We’re truly sorry for your recent experience with us. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color Didn’t LastIt’s been about 3 weeks since I colored my hair, and the color has faded to a rusty color. Back to my hair dresser 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is good, hair loss is notColor match is good, but the amount of hair I lose the day I color my hair is enough to cover a small child’s head, and is frightening. This has happened to me both times I’ve used the product so I am cancelling my plan and future orders. Two stars because of hair loss. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCornelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Quiero un tono más claroMe sigue quedando muy oscuro la primera vez que me lo aplique me quedo demasiado oscuro able para que mandaran un tono más claro hoy me lo aplique y me quedo oscuro 😟 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Esthela: Gracias por escribirnos. Sentimos que el color te haya quedado más oscuro de los que esperabas. Estaremos encantados de poder revisar tu fórmula y darte una solución. Revisa tus emails, te hemos enviado un correo con todo tipo de detalles. |