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Color Set
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67'658 Avis clients vérifiés |
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Not perfected yet, but......I liked the color I ended up with on about 3/4 of my head, but my roots did not turn dark enough, and strangely, about 1/4 to 1/2 of my hair within one section turned out about a shade lighter than the rest. I explained to the colorist that I have been coloring my own hair since I was 14 (I am now 52) so it is not a case of my taking too long to apply it to the other side; I am fast and thorough. So.....where it stands now is that after a few calls and emails, they are sending out a bottle of darker color just for my roots. Hopefully that will fix the roots, which is the main issue with the color. Guess that other lighter part of my hair will just be lighter than the rest, and maybe other people won't notice. But my roommate did. The bottom line is that if my whole head turned out the shade that the majority of it did, it would look pretty good, and I think that the color seems to be staying put better than my other brand. I can also tell that it did not do as much damage to my hair as did the type of color I have been using for awhile. I love the policy that if there is a problem , the company will issue a refund or replace a product, but I have to say that when I replied to an email from a specific employee, she never bothered to reply and I had to email and call to get help from a different employee. I think that once you have the right color, and no need to contact them, all should go well, and I think the quality of the color formula is good. If I have no more problems, I will continue to order based on the quality of the hair color. If I am able, I will give an additional review once I have dyed my roots again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not desired colorWhoever processed my request seems like they didn't understand the color I wanted. My hair got way darker and redder when I wanted it to be somewhat the same color(light brown with caramel tones). I was very excited, now I am very disappointed :-( I just woke up and saw my hair in daylight... Ugh I hate it. I reduced the rating from 2 stars to 1. I wish there was no stars. I hate it!!! I had beautiful caramel colored light brown hair and all I wanted was a Match. They couldn't even tell from the picture I sent them apparently. I hate it so much!!!! Day 3 update. Omg I hate it even more. It's the middle of the summer and j lost all the beautiful gold from my hair. It's dark brown. What part of light golden brown didn't the color "specialist" get is beyond me. How? Really how? Now I'm going to wait for 6 weeks before I get my hair fixed which is the end of the summer. You ruined my summer fun hair. I hate it :-( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
too mahoganya weird color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It Damaged My HairI would not recommend this product. It damaged my hair. It's been three months since I've used this product and my hair is still dry and brittle and my hair has still not recovered to the condition it was before I used this product. My hair has been damaged. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not pleased with result of color or condition of hair.After using the product my hair was dull and dry with no highlights. I received a better result with an over the counter product which I normally use. The color was not bright, turned out very dull and dingy. Would not recommend this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynn - We’re sorry that your hair felt dull and dry after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing to rave aboutColor was ok. Has faded quite a bit even though I never use harsh shampoos and only every 4 days. Pretty pricey too at twice store-bought color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Do not want color now!Please don't send my order til October!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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application was goodThe color worked perfectly, I would just like it to be a little more blond. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Excellent quality hair colorI have been spending tons of money at hair salons having lots of grey hair it meant more visits for color treatment. This is no longer necessary this color specific to my requirements is amazing and easy to apply doesn't smell nasty all tools & gloves etc are included easy to follow instructions and a beautiful result. The condition of my coloured hair is lovely. Couldn't recommend this enough. Told all my girlfriends too. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I really like all the esalon products!The color is long lasting. The shampoo and conditioners smell and feel wonderful. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |