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Color Set
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67'642 Avis clients vérifiés |
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Trier selon : |
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I didn’t like the color even though that is what I ask for.I do not like the way my hair feels with the dye in my hair. It is no longer smooth and silky soft 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaura- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I hate it! i am asked twice to remove the red..../NOT PLEASED RED AND GRAY 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPaula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Burned my scalpDid not use this product after finding it burned my scalp. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
too thick cremeI did not like the new thicker creme. Had to keep shaking & it would come out in big blobs. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible. Color changed without permissionTook my light Brown and took it to almost black. I hate it. It was not told to be not be changed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair is dry and brittleFirst, when I set up my profile I stated I have very thick hair. The two sample size shampoo is nowhere near enough to wash out the dye. In addition, my hair has been dry and brittle after 2 try’s with your product. Sorry it didn’t work. You need to put another step in with a glaze for conditioning colored hair or something. So, I’m cancelling my future orders. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color did not really takeUsed this product 2 wks ago and it did not take as well as I thought. The greys are still visible and the color not as vibrant. I do see parts where the color took ,but not like I thought it would. Should have taken pic before I had my hair braided 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I asked to cancell my account..please cancell my account. I asked before and still more was sent and I was charges again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTrish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Did not meet requestColor did not lighten my hair or cover gray as requested and it turned my brown hair red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not work for mePlease I don’t want to receive any of your products anymore , thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeonor - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |