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Color Set
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67'649 Avis clients vérifiés |
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Dont likeHorrible color orange red dont like it fhat all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGiovanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I wantedI wanted a reddish tent in my hair. Either copper or strawberry blonde. Was given medium blonde, my old hair color from like 2 year’s ago. Not very impressed. Then I sent a message letting them know they sent me the wrong color and I haven’t heard back. I don’t know about you ladies but part of the fun in coloring my hair is the change. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShasta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So not the color I wanted .. going for Mulberry/ wine color it turned blackLove the color system etc but the color is aweful looks almost black . Sooooo not what I wanted 😢😢 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
More pros vs ConsLoved the color, how the water ran clear after wash and texture of hair after tint but the major problem I have is grey hair and it did not cover like store bought hair dye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNorma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color too darkWhereas my color had been perfect the two previous times I did it, this time it was too dark. Since I followed the directions to the letter, I can only assume that the formula was mixed incorrectly. I have been using a clarifying shampoo for the past two weeks to lighten it, but it is still too dark. I’ll keep trying, but it is discouraging. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedFor the second month in a row I did not receive a conditioner...just 2 shampoos...WHY??? I like your conditioner....is this how it is going to be from now on??? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as good as last timeI didn’t get the second bottle for the ends of my hair and it didn’t color my whole head and has already started to fade 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not greatGrays were still prominent and color looked the same as it was prior to coloring 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Zu teuer , Geruch schrecklichDie Farbergebnisse sind zufriedenstellend. Allerdings ist die Durchführung bzw. Anwendung zu aufwendig. Das Ergebnis der Coloration ist für den Preis, welchen ich viel zu teuer finde, nicht besser oder schlechter als bei einer Drogeriecoloration. Der Geruch ist dermaßen schrecklich und beißend in den Augen, da sollte man eine andere Lösung finden. Meine Haare waren nach Anwendung der beiliegenden Pflegeprodukte trocken, strohig und verknotet. Wer etwas Individuelles wünscht, bekommt dies auch beim Frisör. Habe das Abo gekündigt 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDani - Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Der Geruch wird durch Ammoniumhydroxid verursacht, eine Lösung von Ammoniak und Wasser, die in Ihrer permanenten Haarfarbe enthalten ist. Das Ammoniakhydroxid erlaubt es den Haarfollikeln, den Farbstoff zu absorbieren, was zu einer erhöhten Abdeckung und länger anhaltenden Farben führt. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Hair Color faded quicklyWithin The 3rd week the hair color faded I was disappointed! I wash my hair twice a week even. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShagufa- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |