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Color Set
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67'669 Avis clients vérifiés |
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Too too lightNeeded highlights but these were headlights! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVickie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
PerfectSeems to be lasting longer then more brands 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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feel ripped off!half of everything almost double price! was nice but not that nice. totally quit coloring my hair! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - We're sorry to hear that you were dissatisfied with the price of your color. Your first order when signing up for Auto Delivery was 50% off, and you still received the 20% discount for being on the Auto Delivery. It also seems that we sent you a root touch up kit rather than a full color kit for your second color, we apologize if this was not what you were seeking. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Waxy feeling to my hairThis time, after using the cream rinse, my hair had a wax feeling. I had to shampoo my hair 3 times to get it the wax out of my hair, which of course has dulled the color. Unsure if I will purchase again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We’re sorry that you were unsatisfied wit your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Product never showedI wish they would pay a bit more for tracking . The product never showed for me . Disappointing . Customer service was really kind about it and gave me a refund . Ive never had anything lost in the mail :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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root touch up colorI have a problem with the root touch up color that was made for me. it is NOT the color I wanted. I asked for a revision of more blondish brown not more red and now my color isn't even close to the original color you made me. I know its hard to do a revision and I understand that. Together we will find the right color for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeby - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color offNot sure what change with the last color but it had a purple tint to it for the first several days until I washed most out. Now the color is what I had the last time that I liked. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStacey - Thank you for taking the time to review your color. We went ahead and contacted your colorist to alter your formula to better suit your needs. Please let us know if there is anything else we can do to help! |
To darkI wanted a color that was natural with hints of golden but got straight dark dark brown! Don't like it all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarina - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
ColorI want to go back to original color I got! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hard to findI'm not complaining about the consistency of the color. And it certainly doesn't damage my hair. It's my inconsistency that is giving my stylist problems!! But I know with how patient she is, it will get right where I want it to be! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanelle - Thank you for writing a review! After looking at your account, it seems your color has been updated to best suit your needs. Let us know if there is anything else we could do to help. |