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Color Set
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67'776 Avis clients vérifiés |
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Stubborn greysI’m disappointed that the crown area where my most greys are, washed out after one shampoo from my last kit, even after leaving the color on even after it setting for the full amount of time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I wanted blonde I got brunette with redTerrible product, I got a totally wrong product from blonde to brown/red then after several washed went dark bright ginger. I contacted Esalon to be told to get rid of the red I would have to go darker again ! terrible terrible customer service staff had no idea at all and I also got a reply in French not English. What a total mess this made of my hair, application was easy pity colour and after service was so awful. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachael F - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Awful this has made my hair go dark and patchy not light blonde at allI’m fuming as this was to tone my hair light ash blonde my hair is now dark and ruined 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not what expectedReally didn’t have an option of the colour wasn’t what I expected I would have loved it to be darker and richer . It also washed out very quickly and I used the recommended shampoo and conditioner from your site . I found the shampoo to make my hair greasy. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
no me sirvecomo me doy de baja en esta cuenta? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenny - Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que todos y cada uno de los clientes estén 100% satisfechos con su color! Lamentamos mucho saber que no hemos acertado con su color. Está totalmente cubierto por nuestra Garantía de felicidad del color y uno de nuestros expertos en color le ha enviado un correo electrónico para resolverlo. ¡Agradecemos que se haya comunicado! |
MehColor was too blue in the blue black and I always have issues with this product staying in my hair. The color fades super fast. Within the first week compared to other colors. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTiffany - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Love the colorI absolutely love the color. Only problem I have is the color faded fast, within 2 weeks, on my ends. It did not cover all my grey hair, and my roots are much darker then my ends. Once my color is fixed, I’ll update 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSonja- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The Esalon team is great-products just so-soThe esalon hair specialists work very hard to ask the right questions and be helpful. Unfortunately I can only assume they just don’t have the products that work as they hoped. They tried several times to send me color based on my desire for dark neutral blonde. The products turned my hair either very brassy or extremely dark brown that faded to reddish brown. Disappointed in the products but kudos to their staff for trying. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBetty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Comb applicatorCould have been better if there is a comb/brush applicator included in the set. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelanie - We’re truly sorry that Color Kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Liked it in the past, but won't be continuingI loved my color when it was a straightforward shade. The two times I've asked for something more unusual, it hasn't gone well. The recent order was frustrating enough that I've canceled the plan—I didn't trust the shade as mixed, and while I was told I could return it, it would have cost upwards of $20 in postage to do so. If you want a basic color, the system is great. If you want anything unusual or more experimental, the process isn't so easy or trustworthy. Back to an in-person stylist I go! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulia - Thank you for sharing your feedback. We're truly sorry that your color arrived different than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |