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Color Set
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67'740 Avis clients vérifiés |
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Völlig überteuertDas erste mal habe ich es Versandkostenfrei bekommen aber die Farbe war mir zu dunkel und zu orange, beim zweiten mal musste ich Zoll von € 19.- bezahlen, die wurden mir zwar gutgeschrieben für die nächste Bestellung( meine letzte Bestellung). Diesmal sollte ich sogar € 23.- bezahlen, ich weigerte mich und habe mein Abo gekündigt, das war im Juni und jetzt warte ich noch immer auf die Rückzahlung, stattdessen habe ich gestern wieder eine Verständigung erhalten das ich jetzt für die gleiche Bestellung €13,28 bezahlen soll, ich fühle mich ganz schön verarscht !!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna H.- Vielen Dank für Ihre Kontaktaufnahme. Es tut mir so leid für die Probleme mit den zusätzlichen Gebühren. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Just okayMy grey is only covered for about 4 to 5 weeks. I find my hair is very static for a couple of days following the colouring. I have got the tint treatment but I don’t really feel it does much. A little disappointing. Will keep persevering though, as better than those you can buy in shops. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeigh B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not exactly the colour I wantedI received my customised colour. Despite wanting copper tones the result was really dark brunette with hints of red (cherry red) and not a hint of copper. Not convinced. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVivi S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not likeFollowed directions. Did not cover gray. Color is almost gone. Very disappointed ☹️. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UpsetYour color ALWAYS comes off on my towels!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colorI like the color but I may need to wait more than 30mins next time as I still see my grey hair on both sides. Also, I will change it to demi-permanent dyes as it's totally ammonia free . The ammonia smell is so strong to me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWai - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
i do not want to receive anymore productsi do not want to receive anymore products the colour doesn't last or colour grey. Despite trying to cancel my order the money was taken from my bank without my consent and i knew nothing about it, until i received another package 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnnmarie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help! |
Dried my hair out and didn’t cover evenlyI followed the instructions. Greys are still coming through, my hair feels dry and has that eggy perm smell. I wanted to love this but honestly I prefer clairol nice and easy and it’s cheaper. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaire G.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointing OutcomeThis is the third time I have used E Salon hair color...my best color outcome was my very first color...the second came out fairly well, but color did not stay well. This last one was very disappointing, not much of a change in color, even though I requested lighter shade, and lacking the lustre...I think that I am going to take a break for a while and maybe come back later in the year...Thank You, Dianne G 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDianne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Totally different color than last time!Not sure what happened but this color is totally different than last time. It is orange not golden. I'm going to my hair dresser to try and get it fixed. I will probably cancel my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerii - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |