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Color Set
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67'658 Avis clients vérifiés |
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Trier selon : |
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Darker a shade pleaseNeeds to still have more darkness too blonde 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ZERO ASH TONE-GOT ONLY LIGHT GOLD BROWN COLOR-DULL COLORThe results with the light brown with ash. Light golden brown with no ash tone to cool down the gold and brass tone. Disappointed in results ☹️ Ordered product during lock down and got better color control results. Something has changed. Not sure if it’s the formulation or the person creating the color mix. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t lastI always like the color at first but it fades to leave copper tones after only a few washes 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmily - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No goodI don’t like it, i want return it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHang - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Contains gluten & soyNo wonder I had a reaction. Shutting off my subscription now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I tried other vendor products but didn't like shade(s) as wellbut the last couple times I used e-salon, it did not cover grey as well. I'm going to give it another try. Maybe something needs to be adjusted. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The 100% guarantee means nothingI called support and ask for help they offered nothing but attitude . That’s it I’m done. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not come as scheduledIf I get another late shipment I will cancel 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMandy - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
company not accurately depictedThe customer staff is incredibly condescending and rude. The hair color is cheap and you are better off using John Freida box dye for a fraction of the cost. I could not recommend this service to anyone. Their email to ask if you want to change the dye does not confirm whether you still want to continue with the service, and they will authorize a service anyways. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color Not GreatThe color was not at all what I had asked for, no hint of violet at all. Just plain brown. Very disappointing! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSofie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |