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Color Set
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67'658 Avis clients vérifiés |
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Trier selon : |
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Didn’t work for meI have dark brown/black hair, and the new color did not show. My hair looks the same, there is no shine, or better feeling texture. The ladies in the photos look like they had a glamorous hair color result, but mine still looked dull. This was my 3rd time trying eSalon hair color, but this time handfuls of hair were falling out during the washing out step. Someone from eSalon said I may have had an allergic reaction, but I have never been allergic to hair coloring products before. I guess there’s a first for everything (or maybe there was too much of a certain chemical in this batch). 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My Hair Came Out Pink!I had used Esalon in the past and had done well with it. This time my hair turned out pink. I had to pay $160 the next day to have it fixed. Go to a real salon first. This is not worth it! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wanted and no gray coverage!I have been using your color for a long time. Last time, I said it was too dark and wanted to lighten it but keep violet highlights. This time, it's nearly black and did not cover my gray. I am very disappointed. And, as someone else said, the color doesn't last nearly as long. What happened? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did NOT cover my graysI wanted to use your product specifically for root touch up to cover stubborn grays. It did not work for me and in fact made my roots a bit lighter than my color which I did not want. This is just not the product for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIvette - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
GraysIt did not cover all of my grays but I liked the color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLuisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ich bin unzufriedenDas sah mittelbraun ist schwarz mit rotstich geworden 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStefanie P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not what is used to beI liked esalon when I started but something has changed, My color barely lasts two weeks. In addition, I am getting really annoying red undertones after two weeks. I have complained twice and nothing esalon had suggested has made a difference. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
So disappointedAfter using this product my hair turns brown! I tried using other brand black dye to cover the brown patches but It doesn’t work!.. The front of my hair is obviously BROWN and looks bleached !! This brand doesn’t work for everyone!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarjorie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Muy lindo el tono pero no cubre canasEl tinte se siente suave y brilloso en el cabello pero después de 3 intentos de modificar la fórmula nunca tuve el cubrimiento el canas total. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarta - Lamentamos saber que el color de su cabello no cubre los grises como se esperaba. Su pedido está totalmente respaldado por nuestra Garantía de felicidad del color, y nuestros coloristas están trabajando para ajustar su fórmula mientras hablamos. ¡Su fórmula actualizada y las nuevas instrucciones se enviarán con su próximo pedido! Háganos saber si hay algo más que podamos hacer para ayudarlo. |
Bad colorI finally used my color a few days ago and it damaged my hair. My hair feels like straw and the color didn’t even stay on my roots (yes I followed the instructions step by step) I had to go to the salon and get 4 inches cut off my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCassandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear of your experience. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |