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Color Set
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67'686 Avis clients vérifiés |
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BrownNo matter what the colour always comes out brown. I'm trying to achieve the same deep cherry red/black colour I get from my stylist 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJo - We apologize that your most recent order did not have the tones you were looking for. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not great just ok and was runny!Thought I would try this after reading online reviews, even though they were mixed. Color was runny, was too dark and left my hair feeling gummy and tacky! It stained my hairline to the point of looking fake, despite having the barrier cream and stain remover cloth, but still left me with hot roots and uneven coverage on regrowth for gray coverage in other spots. No more, not for this price. I will go back to store bought!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - We’re sorry that you were unhappy with your color experience and we would love to help. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied. |
Greasy hairThe color result is great, but something has made my hair extremely greasy even after 5 shampoos. Is this caused by the gloss color for the ends and how can this be prevented? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenni - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy.This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Good coverage. Bad smellThe coverage was great, but the ammonia smell was very strong. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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It didn't lighten my hair one bit!I'm naturally medium/light blonde and I wanted to keep my sun kissed summer color but this did not even lighten my hair at all and darkened it darker than my natural color. I am completely dissatisfied. The purple tone adjuster didn't take out any brassiness or gold tones either. I guess this is not for me. I'd like a refund, I'm that upset. Not to mention my second order came completely smashed with the bottle contents leaking all over the inside of the box. I'm mortified that I have to walk around for 3 weeks until I can do something about it. I guess this service isn't for blondes. Sad, because I truly wanted it to work! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelanie - We apologize that you were unhappy with your experience. We see that you contacted us about these issues and we're currently working with you to ensure we resolve each matter to your satisfaction, including issuing a refund. Your experience as a client is important to us. |
Not SatisfiedI like the color but my fair feels and looks like wax. It's terrible.. it's looks greasy from using this color.. I can't use anything to get rid of that waxi look and feeling. Guess it will just have to wear off.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We’re sorry that your hair felt waxy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
so natual!No one at work even noticed I colored my hair! And I mean in a good way. The color was so natual but, shinny and multi faseted. I'm truly very pleased. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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In loveI'm so in love with this hair color. My shade was perfect for me. Plus the packaging and extras I got with my order were extra gifts that made it even better. Love the shampoo and conditioner travel size big love. It smells amazing and has made my color look amazing. I will never buy another at home color from anywhere else. The personal touch I got from this whole purchase has made it 100 times better. It's set to my needs and really makes me feel special. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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love the colorI love the color and the fact that it doesn't fade over the weeks of shampooing. My old color always faded. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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New ColorMy color was adjusted and it was perfect!~ thank you~ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |