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Color Set
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67'669 Avis clients vérifiés |
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Trier selon : |
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DarkIt was still too dark as ive asked for a lighter shade. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has emailed you to help resolve your concern in regards to going lighter. It looks like the email was sent on July 22nd, please check your inbox and get back to us at your earliest convenience. Please let us know if there is anything else we can do to help! |
Doesnt work for me.. sorry..Hoping my return purchase will please be credited to my account.. very nice company.. nice product… but too messy for me to keep doing my own hair. Please cancel any future shipments, and credit my account for the july purchase.. thanks much.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeah - We appreciate your feedback! We're so sorry to hear that our color didn't work out for you. We have reached out to you via email to discuss your return. Keep an eye on your inbox for more details. Thanks again for reaching out! |
Color is still not correctStill red in the color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Gabriella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the sameThis color was not the same I had before, it was more on the redish tone which I dislike very much. I always have been asking for tones that do not show any red in it and this color was just that. I had to get the color at the salon to correct the redness. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Carolina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Way too lightWaste of time. Roots are ridiculously light. Grey will no doubt show through by next weekend. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Marybeth - We truly appreciate your feedback and are so sorry to hear your formula did not provide full gray coverage. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointed! Followed instructions to the letter.My grey roots are still visible. This is first time since 2016 that my color kit failed me. And right before my first vacation post Covid. I tried contacting esalon directly but can’t. That’s $33 down the drain, literally 🥲🥲☹️😩 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Chet - We are super sorry to hear that you were disappointed by the gray coverage and you were unable to contact us. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not great for grey coverageMy color didn't cover many of my grey hairs and the ones it did it turned a red'ish color when it was suppose to have a slight purple with brown. So I had red roots with the rest being a dark brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nice to use. But colour and coverage terribleI have been colouring my hair at home for 30years, and used all kinds of different brands and colours. This was very nice to use. The instructions were easy to follow. But it failed dismally in it's main objective of actually colouring my hair! I could see straight away that the colour was too light for my roots, wouldn't colour my greys and I'd need to do it again within a week. It was a complete waste of time and very expensive compared to the dyes I'd previously bought from the chemist, which might not smell as good. But did colour great, and stay! I was going to cancel my subscription, but they have offered me a free colour set and adjusted my colour. So I am going to give it another go this weekend as the roots and greys need to be sorted even though I only coloured it 2 weeks ago! I will update this review once I have dyed my hair again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Christine! Thanks for giving us a second try. We are so sorry to hear that your color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further. |
Suspender los enviosNesecito que me suspendan los envios. Por el momento ya no los nesecito. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, María: Sentimos que canceles tu Plan de Color. Descuida, te ayudaremos con todo, revisa tus emails. Te acabamos de contestar. |
No way to cancelI wish there was a way to cancel receiving this. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - Thank you for reaching out! Your Color Plan is super flexible, so it can be paused, skipped, or turned off at any time through your account or by giving us a call. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |