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Color Set
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67'766 Avis clients vérifiés |
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Not usual qualityI was shocked by the state of my latest shipment. I am a long-time customer and I’ve never received a color set like this one. Even during the pandemic, the kit wasn’t like this. If I had been a new customer, I would not have trusted the quality and would not have used the product. The box was beaten up and partially open. I realize this was a mail issue, but inside wasn’t any better. There was not the usual packaging. The items were crammed in and only the developer and color were in a partial shaped cardboard piece. The developer was missing the little cap, and it was some random shampoo and conditioner, not Esalon. It just looked messy and unprofessional. I’ll give it another try, but if next month my kit looks like this again, I will be cancelling my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageThe color was really dark than my usual golden brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
So disappointed!Like I haven’t dyed my hair at all. The greys have hardly been covered, it looks like i wasted 2 hours of my day in addition to my money !! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Jamila! We are so sorry to hear that your greys weren't covered. Please check your emails, we just got back to you to help you further. |
Horrible matchI chose soft black and any roots or grey turned copper!! I’ve never had that problem with colors from Sally’s or even the drug store. Very disappointed 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Un poco decepcionadaEl color no fue el mismo de la primera vez 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHilda - Nunca nos gusta escuchar que nuestros clientes no están contentos con su color, ¡por eso tenemos una Garantía de felicidad del color! ¡Nos comunicamos con usted por correo electrónico para que uno de nuestros coloristas autorizados pueda analizar más a fondo sus necesidades de color de cabello y ver cómo podemos ajustar nuestra fórmula para llevarlo a donde quiere estar! ¡Gracias nuevamente por contactarnos y darnos la oportunidad de ayudarlo a alcanzar sus objetivos de color! |
My hair colour didn’t changeMy hair colour didn’t change. I have dark brown hair. I selected medium brown mahogany copper. My hair colour didn’t change. Maybe the slightist bit copper when the light shines, but that’s even a long shot. My hair is still dark brown and doesn’t look different honestly. I studied hairdressing, so the fact the developer is only 20 vol is concerning as I learned 20 vol only changes tone, it doesn’t lift hair colour (go up a shade). . So yeah. Confused.com 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Nicola! We are sorry to hear that your hair color hasn't changed. We'll be happy to review your case in detail to provide a solution. Please check your email, we just contacted you. |
did not cover grays at all, only lightened themthe color did not cover up the grays in my roots or along the temple areas 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorThis last color did not color the roots. They are bright red! Also didn't cover the grey. I posted pictures of what it looks like now. I hate it!!!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Diese Farbe war nichts für mich .Diese Farbe war eine Katastrophe für mich ...musst es von Frisör verbessern lassen...nie wieder kaufe ich Farbe über einen Versandhandel. Mfg D. Prasse 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDaniela P.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Furchtbare farbwahlIch bin von Natur Kupfer und mittlerweile auch grau. Ich hab sogar ein Foto von meiner Farbe hochgeladen. Gestern hab ich mir mit dem empfohlenen Produkt die Haare gefärbt. Nach Anleitung. Eine Katastrophe. Ich sehe nicht mehr aus wie eine Natürlich kupferfarbene sondern hab plötzlich ein künstliches Kastanie . Viel zu dunkel. Ich bin mega unglücklich. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsManuela F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |