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Color Set
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67'669 Avis clients vérifiés |
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Unordered hair color.I was charged and sent another box of color that I did not order or want. I have requested 4 times to return and get my money back. To date I still have not heard back from them. I suggest you don't do business with this company. The prices are also high for what you get. Barbara 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara - We deeply apologize for any confusion about your account. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
UnsatisfiedThe color I received is NOT the color I ordered!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelanie - We're truly sorry that your color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Malisiiiiimooo el servicioQuiero cancelar de que me lleguen los productos y me sigan descontando y no me deja necesito cancelación. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Lorena! Sentimos no haber cumplido con tus expectativas. Estamos encantados de poder ayudarte. Por favor revisa tus emails, te acabamos de escribir. |
HorribleDon't waste your money, the formula they sent me wasn't even close, and I even sent a picture. Now I'm trying to cancel and I can't find how to. I'm so pissed! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShari - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DissapointedI absolutely love the color but im terribly disappointed. My roots color washed out after 2 shampoos. I wont be reordering. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not color my graysFollowed instructions and it did not cover my grays, which was the main purpose of my purchase 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnnie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Very disappointed!!The color was no where near the color that I asked for. Communication is null. Will not be ordering again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fades too quicklyColor looks dull and fades really quickly even using the tint rinse 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Laura! We are sorry to hear that your color fades. Please check your email we just got back to you to help you further. |
My greys are still pretty grey!It's a gorgeous coppery brown but it didn't color my greys. They're still very visible. I thought I left a note in my order saying that I needed a stronger developer but I got 15vol anyway. 😞 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShazia - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the grey coverage of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! |
Not at all what it was supposed to beI followed every step and it is not at all "darkest brown" and there's definitely no violet to it. Back to store bought color for me. Very unhappy! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |