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Color Set
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67'695 Avis clients vérifiés |
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Trier selon : |
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Doesn't wash out easilyI like the idea of the product, the customer service is really great and I'll keep a box for the occasion time I can't get over to the salon. My issue came with the product when it was time to wash it out of my hair. It had a strange plasticizing effect near my scalp and was very difficult to wash out, with several shampoos needed before I felt comfortable. I wondered if I had left it on too long and so I was even more careful with directions and time during my next color cycle. The exact same thing happened. It didn't seem to do any damage but it was alarming and made me slightly distrust the product. I asked a couple professional colorists if this was common with certain types of color and the said no. I also asked for "more red, a little brighter" on my second try but my coworkers said my hair was more brown than normal. The color was nice, just not what I had asked for. I won't be using this on a regular basis like I had planned but for occasional all fill-in it's fine. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShannon - We’re sorry that you were unsatisfied with the coverage of your custom color and made your left your hair feeling gummy Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Did not like color!!! And wish for you to STOP ALL ORDERS unless I write you.PLEASE STOP ALL ORDERS, unless I get in touch with you. Elaine Hall 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Will not order again and am requesting a refundI thought I would give e-salon another try. Very big mistake. 1. it did not cover the grey hair well at all. 2. The color caked up on my scalp in area and needed to rewash my hair several times-even then there is still some residue. 3. And most importantly, it cause a lot of excessive hairloss. I was shocked how much hair fell out. I want a refund for this product and will not be ordering again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Horrible color that fades quicklyThis color fades extremely quickly, especially on grays. Save your time and money and buy something else! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMabel- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs |
color and shampooDid not like this product. Limp hair after use and color not as I had asked in original order. I asked for more violet. I use Vidal Sassoon and have for a year and love it. The shampoo is no better. I use Kenra and have for a few years and love it. Cancel my orders and refund my money. Send me a return label if necessary to return whatever 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Do not get sucked in !!Product is ok. They do not let you cancel the plan. No option to get out of them sending next order 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Ordering Again!I have been dying my own hair for years and used Sally Beauty Supply products. I wanted to change my color and gave Esalon a try. I am so impressed with the results. The color was spot on, it left my hair feeling very healthy, and instructions were easy to understand. There is a big difference from Sally's products, esalon is much high quality, and leaves my hair healthy and the color is dimensional. Looking forward to when they come up with a highlighting kit. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Loved my colorI was hesitant to try this but I love my color and it was so easy to apply with the kit and instructions that were provided. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Really great hair color!I'm starting to have a bunch of greys on my temples and its been about a month since I colored my hair and the grey is still mostly covered which is AWESOME! It was really easy to use and I look forward to my next box! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Adjusted my colour and happy days!I adjusted my colour to a slightly darker shade with the help of my esalon colourist. Exactly the results I was expecting and very clear instructions to transition me through the change. Easy peasy :) 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |