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Color Set
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67'798 Avis clients vérifiés |
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HOLDING COLORWHEN I FIRST STARTED USING THIS PRODUCT I REALLY LIKED IT. I USE SHAMPOO/CONDITIONER FOR COLOR TREATED HAIR, IF DO NOT HAVE THE SHAMPOO/CONDITIONER FROM ESALON. BUT FOR THE LAST 6-9 MONTHS THE COLOR IS NOT "STICKING" TO THE GRAY. i HAVE NOT CHANGED MY DIET, MEDS, HAIR WASHING PROCESS OR FREQUENCY, ETC (GOD I SOUND BORING). MAYBE MY HAIR IS TOO USE TO THE FORMULA AND SHOULD SWITCH BACK TO THE MY OLD PRODUCT FOR A WHILE??? HECK I DO NOT KNOW BUT IT STOPPED WORKING 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebbie- We’re so sorry to hear that your hair color is not sticking to your grays. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Please be on the lookout for an email from our color specialists to get this resolved for you right away. Thanks again for your feedback! |
Color was not what I expectedColor was not the color discussed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLorine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right |
Just ok.I have given eSalon several tries. I love the concept and presentation. I have just not had great results with covering my grey. The formula was adjusted several times and I was hopeful each time. The customer service is excellent. I am not sure if it is just my hair… but the color didn’t quite take or last. Update-March 2024. I should have stuck with my original thoughts. Just tried again… this time much of the same except ZERO help from the experts. Have sent two messages that have gone unanswered. My color is scheduled to ship tomorrow and still nothing. I have huge concerns about the last color that were never addressed. Don’t bother… they won’t help you. Zero stars 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Farbe hält nicht langeDie Farbe konnte mann gut eintragen aber leider am ersten Abend schon teilweise im KOpfkissen dryn, nach 1 Woche war keine spur mehr von Farbe in den Haaren. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMalgorzata K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Didn’t cover my greysThe smell was so strong and the color didn’t cover any of my greys. It was a waste of time and money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointed. Not I been asking for!Fully diferent then my request to change tone and don't add any maghony but they add fully cooper. Which it's like red with brown. Not good and I'm very sad after I done my hair yesterday afternoon... Too late to go to shop and buy new one to remake again..... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Magdalena! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
ColorNo me cubrió las canas cómo esperaba y seguí las Instrucciones 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Virginia: Siento que el color no te haya cubierto las canas. Te acabamos de enviar un email para ayudarte. |
EsalonThe colour isn't beige i now have a copper colour in my hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Bryannie! We are sorry to hear the colour hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Colour doesn’t match discriptionI’ve ordered ash blond and received warm dark blond. My hair is very warm nearly ginger after hair dye. Far from ash. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDorota C. - Thank you for your feedback! We're so sorry to hear that you are disappointed by the result of your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Colour not as picturedSupposed to be brown/red but came out really bright burgundy - hated this colour! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Iona! We are sorry to hear your color isn't right. Please check your emails, we just got back to you. |