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Color Set
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67'686 Avis clients vérifiés |
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Trier selon : |
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Blotchy and uneven colorMy sister and I did my hair. She dyes her hair a lot and has an effective technique. Unfortunately, in spite of the meticulous care she took, the color ended up uneven and blotchy. Not at all satisfied. Looking to end membership if the next set does not perform better. Please help me! Pamela 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Color Didn’t workWithin 2 weeks my gray was back…color didn’t take 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Subscription is a con your added without even knowing!Arrived late! Beware! Before purchasing they will place you on a subscription 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Michelle! We apologize for any misunderstanding with our Color Plan. This is optional, and it can be adjusted, postponed or cancelled at any time. Please check your emails, we just got back to you to help you further. |
Weak coverageThe color was good but it didn’t cover my stubborn grey hair on my temple, even though I followed the direction and the timing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGiulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not vibrantI wanted a 7.44 color but it’s too dark 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Sarah! We are sorry to hear your color is too dark. Please check your emails, we just got back to you to help you further. |
Didn't cover grey rootsI had to use the root color twice (2 rounds x 10 minutes) because it did not cover the greys. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRaeann - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Excellent Customer Service!Had to cancel my next order & subscription due to unexpected allergic reaction to haircolor. I do have a sensitive scalp but thought this product would be ok. Called customer service & the CSR was extremely helpful & caring. Everything canceled w/o a fuss or hassle. I am disappointed as the products are extremely well crafted & my actual hair turned out very well. I wish all companies treated you w/ the same professional courtesy & respect. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
El color personalizado para mi cabello fue negativoEl tinte personalizado no tuve el resultado deseado, sólo las raíces cogio el tinte , el resto del cabello no me cogio el tinte 😔 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Yimabel: Sentimos que tu color no haya quedado como esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
I asked for dark blond and it’s dark brown. My existing hair colorNo one even knew I dyed my hair. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJustine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourThe colour was really nice but there wasn't enough for my hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Lisa! We are sorry to hear your color wasn't enough. Please check your emails, we just got back to you to help you further. |