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Color Set
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67'726 Avis clients vérifiés |
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Trier selon : |
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PerfectEasy to use, good instructions and great colour ,arriving every 8 or 10 weeks as I wish. 8 sur 10 personnes ont trouvé cet avis utile. Et vous ? |
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Poor customer service, impossible to cancelI did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further. |
Haven't received itSent a message in and still haven't received it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Nicola! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
Zu wenigFür lange und dicke Haare nicht ausreichend. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsInes S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Good tesultThis is the third time I used eSalon products. I had noticed last time that although I carefully followed the application instructions the grey was not completely covered. This time I requested a slight darkening of the shade. This seemed to work and I am happy with the results. The reason for the 4 star review is that is is very hard for me to really get to all the grey roots , especially in the back. So periodically I have to go to a salon for a true professional coloring. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Farbe war andersIch färbte letztes Wochenende meine Haare das erste Mal mit der bestellten Farbe von Esalon. Ich ließ die Farbe genau eine halbe Stunde einwirken wie vorgegeben. Leider war das Ergebnis viel dunkler als ich es mir vorgestellt hatte. Was mich auch noch störte, war der beißende Geruch der Haarfarbe. Leider bin ich nicht so zufrieden. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenate W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Gray hair coloring wasn't what you expected?I was disappointed after my hair color was not colored. I am sad. I was expecting something better 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Cannot get color rightI’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was not at all what I expected....Color was very different from what I expected it to be. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fantastic!!I truly love the custom color set. It's right on point and exactly what I wanted. I feel young again and love the products and shampoos as well. It's really been a long time since I have felt this wonderful .....such a boost for my self esteem. Thank you !! 8 sur 9 personnes ont trouvé cet avis utile. Et vous ? |