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Color Set
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67'686 Avis clients vérifiés |
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The color didn’t came out.Disappointed with the result cause I have not got the result as I expected it just can be seen slightly but not the colour I expected or the result. The packaging and preparation was good. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Jahan! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Puedo cambiar de otro colorPuedo cambiar a otro color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Suheil ¡Claro que sí! Revisa tus emails, te acabamos de escribir. |
Waste of my moneyDid not worked on my hair. Did not colored my hair and no changed of my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Octaviana! We are sorry to hear your color didn't work on your hair. Please check your emails, we got back to you to help you further. |
No interested in the colors no moreI am no longer interested in the colors 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color do not last longI have been noticing my color only last 1 wash and fade. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarissa - We’re sorry to hear that your hair color is fading faster than you expected. Our colorists are happy to work with you to adjust your next color formulation. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Waste of MoneyThe price of shipping is outrageous! It says 3 days shipping but mine has always been late and my last shipment was over 2 weeks late! Trying to get into contact with customer service is nearly impossible, I couldn't find a contact email on the website I had to google it and so far it's been 4 days with no response. You don't get much colour either, the bottle will only do my roots each time. Honestly go to a hair dresser or coles for bottle dye, this will just let you down. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was not happyI tried this 2 times and unfortunately it does not keep my hair black. It dies my roots to my natural color so I am completely confused. I thought maybe I did something wrong but nope. It is not for me 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor customer service, impossible to cancelI did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further. |
Haven't received itSent a message in and still haven't received it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Nicola! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
Zu wenigFür lange und dicke Haare nicht ausreichend. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsInes S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |