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Color Set
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67'695 Avis clients vérifiés |
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Trier selon : |
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Service is great, Adjustments NOTThis company is very reliable and sends me my product when requested. Their emails about shipping and making color changes makes things very convenient. My onlly complaint is that when I requested that my shade of medium dark brown contain less of a reddish color, I didn't see any changes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Coloring made easyMakes my hair feel soft until I color it again. The coloring is so easy to do and I love the expert tips. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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It's a little too red. I would like a little lighter color.I have natural red highlights in my hair and w hile that's fine this color really brings it out. I would like a little lighter shade. Maybe an ash? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela - We’re sorry that your color turned out too dark and too red. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Something has changed!After 2 years of using this product without any problems, something has changed. The last 4 hair color shipments have been so hard to get out of my hair. I have to shampoo 4+ times to remove the gummy texture from my hair. After my hair dries it is very difficult to brush through, so I put it in a braid and rewash the next day. I called to ask what was going on and the rep told me I was not rinsing it out properly (remember I have been doing this for over 2 years). I tried it one last time and it did the same thing. After I color my hair, I lose quite a bit of hair. I will no longer use this product and DO NOT recommend anyone else use it either. I am very upset that this product is difficult to use because I loved the convenience of doing my hair whenever I wanted to. Back to the beauty salon for me! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaura - We’re sorry that your recent applications have left your hair with a unsatisfactory gummy texture. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We're always looking to improve our service and products, and truly value everything our clients say. |
Wont get againAlthough the die comes out beautifully, the directions when rinsing are vague so i was a little confused. Also my hair has been falling out and breaking off as well. I had no problems with the test area. eSalon only stated they were sorry i was losing my hair and it must be because of a change in my diet or other hair products. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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First time failFor some reason the color was streaky, and looked faded. I have never had that happen before. The sad thing was we were going on a 14 day cruise and I was wanting it to look really beautiful. That didn't happen. I'll try one more time and if it looks that bad again, I will definitely cancel my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara - We’re sorry to hear that your hair color looked streaky and faded. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better looking results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color 2 darkI wanted a little brown to my first order. But this is way to dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Great producteasy to use and great results ! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect colorI appreciated the personal attention in losing the phone calls to be sure they got it right. They thought I had chosen the wrong color based on my pictures and I had. The color they made for me was perfect. Thank you! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Happy Blonde...Love the convenience of not having to sit in a salon for hours...Simple & easy to use.. Happy with the product & prompt delivery.. I'm on automatic delivery now.😊 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |