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Color Set
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67'869 Avis clients vérifiés |
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I’d rate this no stars if I couldI’m not a big fan of reviewing colouring products negatively - it’s so subjective after all, and so I would never write a review criticising the actual colour itself. When I placed the order, the colourist did advise a different colour and I chose to go ahead - I want to disclose this even though it’s not relevant; my complaint is about the quality of the product, not the colour. I was sent a free second bottle which was not the correct colour (it had the dark blonde missing, just the copper which would have not led to what I’d asked for) and it’s true they did replace this quickly although with the original order I paid for express delivery and it took about 10 days to come. My complaint is that the product has really damaged my hair. I’ve used lots of colours in the past - professional and boxed - and nothing has damaged my hair like this has. They could argue that my hair has been treated a lot and so this is the issue but I’ve coloured my hair both before and after with other products and none of those caused this kind of damage. I’ve cancelled my subscription and would not recommend. If this was a cheap box dye, I might just think that’s the nature of the thing, but this company claims to offer a salon like service and quality and charges accordingly. I’m very disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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EnttäuschtHab mich sehr auf meine personalisierte Haarfarbe gefreut. Erstes Manko: Paket kommt aus England wobei die Webseite eSalon Deutschland ist, Lieferzeit ist deswegen eine Woche mehr als erwartet. Verpackung, Anleitung alles top, wobei da zu viel Müll mitverpackt ist.. bestellt habe ich eine natürliche Farbe - Ergebnis ist ein knalles kirsch-kupfer-mahagoni auf den grauen Ansätzen und „normal“ auf den Längen. Farbe riecht extrem stark also das „Erlebnis“ bleibt erspart. Haare immerhin schön geschmeidig. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHallo, es tut mir leid zu hören, dass Sie mit Ihrem Erlebnis unzufrieden waren. sorry für die Verwirrung! Unser Büro für europäische Bestellungen ist in London. Wir erwarten 3-5 Werktage für eine Bestellung nach einem EU-Land. Wir fügen alles hinzu, was Sie beim Färben benötigen, z.B. Handschuhe, Stain Protection Remover, Shampoo- und Spülungspakete. Sorry für die entstandenen Unannehmlichkeiten während Ihrer Farbanwendung entschuldigen. Der unangenehme Geruch wird durch Ammoniumhydroxid verursacht. Das Ammoniakhydroxid erlaubt es den Haarfollikeln, den Farbstoff zu absorbieren, was zu einer erhöhten Abdeckung und länger anhaltenden Farben führt. Während Ammoniak stark riecht, glauben eSalon und viele andere Farbexperten, dass es eine sicherere und effektivere Wahl ist als die von anderen Herstellern verwendeten Ersatzstoffe. In Zukunft empfehlen wir dringend, die Farbe in einem gut belüfteten Raum mit offenen Fenstern und / oder Türen aufzutragen. Es tut uns sehr leid, dass unser Farbset nicht das von Ihnen erwartete Farbergebnis geliefert hat. Wir haben uns bereits per E-Mail bei Ihnen gemeldet, um – im Rahmen unserer Zufriedenheitsgarantie – gemeinsam eine Lösung für Sie zu finden. Jeder Kunde ist uns wichtig, und wir möchten Ihnen gerne ein Produkt anbieten, das besser zu Ihren Anforderungen passt. Bitte behalten Sie Ihren Posteingang im Auge – dort finden Sie weitere Informationen. |
Exploding dye that didn’t even workI just dyed my roots, which is 1.5 hours I will never get back and guess what? My gray hair is still there, and my roots are a reddish hue (my color is dark brown). To make matters worse, the entire bottle exploded all over my counter. Never again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Audrey, We’re truly sorry to hear about your disappointing experience with your color, gray coverage, and the product spilling everywhere. We understand how frustrating this must have been and sincerely apologize for the inconvenience. We’ve reached out to you via email with more information on how we’d like to make this right. Thank you for bringing this to our attention and giving us the opportunity to assist. |
Non-delivery and purported switch from expedited UPS to USPSYou have missed getting me my custom color which was to ship on October 24, instead of October 28. Now the tracking number shows nothing for the UPS delivery. UPS says that you - the shipper -directed that the package be switched to the USPS. The USPS says that the tracking number from UPS is invalid. I will now miss my hair appointment. Apparently I need another number that only the shipper - you -- have. Please call me at the cell number that you have for me to tell me what happened to the color package. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane - We're truly sorry to hear that your order is delayed. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor gray coverageThe color I got was a little too brown and did not cover my grays well. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Melanie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Does not coverThis was my last time trying this product. It does not cover my gray hair. I followed the directions but after one wash, the color is gone. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Erin, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair fall outI’ve used basic shop dye with no problems but this destroyed my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmma K. - Thank you for your feedback. We're so sorry to hear about your experience with our colour. We've reached out via email so we can discuss this with you and offer further assistance. Please keep an eye on your inbox for more details. |
Never receivedNever received product. Was left somewhere else. I thought y'all were supposed to be sending another box. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We are sorry to hear your order never arrived! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned my hair the color of brass.My hair is now orange yellow. I asked for help, but no response. Still waiting… 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJocilyn - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Poor colourLeft my hair dry & straw like Colour was brown not red Roots appeared within 2 weeks Expensive even at half price I'll stick with Nutrisse 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJudith C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we want to work with you to find a resolution and have your hair looking its very best. Please keep an eye out for an email from us shortly. We will be reaching out to you to make this right! |