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Color Set
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67'686 Avis clients vérifiés |
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Trier selon : |
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Second tryHi, Still no gray coverage and I kept it on for a full 24 hours. I have to cancel my subscription 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDawn - We’re sorry to hear the color didn’t meet your expectations. Your feedback is incredibly important to us, and we’re always working to improve our products. We truly appreciate you giving us a try and hope we can help you achieve your perfect hair color in the future. |
Did nothing for my hairI followed the steps precisely and my hair color did not change at all. Would not recommend. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too lightThe color came out a lot lighter than I wanted. But, the product didn't damage my hair and it became smoother. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Demi-permanentI chose the demi-permanent hair color and while it gave a nice color for about a week, it quickly faded. I wash my hair every 2 days and after 8 washes, it significantly lost color and my old highlights started showing through. I'm going to try the ammonia free permanent color next and hopefully get better results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We truly appreciate your feedback! I'm so sorry that your color faded. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the shade I orderedIt turned out like almost a light strawberry blonde. I really wanted a vibrant coppery red. More orange copper than red and much more intense color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAutumn - We truly appreciate your feedback! I'm so sorry that your color was not as vibrant as you had hoped. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern, and the color has been adjusted. Please let us know if there is anything else we can do to help! |
Farbe verblasst sehr schnellIch benutze diese Coloration schon seit einigen Jahren. Mittlerweile habe ich festgestellt, dass die Farbe bereits nach 2-3 Wochen stark verblasst. Ich wasche meine Haare alle 2-3 Tage. Deshalb leider nur noch 3 Sterne. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHallo! Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Does not cover thick grey hair for 66 year oldAbsolutely does not do the job for 66 year old woman with thick grey hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsI'm so sorry to hear you weren't happy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help adjust your color! |
Hate itCancel my subscription!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Angie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Mixed ReviewI had high hopes for this product. It definitely delivered in being the most gentle hair color I’ve ever used. No bad smell, relatively easy to apply and gentle on my hair. However, I was not satisfied with the root coverage. Most of my roots were still gray even after strictly following the instructions. The color I chose, a dark brown/purple tone had way too much red which led to brassy color where I part my hair on top. Undecided if I will continue to use this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRaquel - We truly appreciate your feedback! We are so sorry to hear you did not get the gray coverage you need. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CancellingI wish to cancel my orders but somehow unable to do so. Please cancel immediately 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Sandra, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |