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Color Set
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67'758 Avis clients vérifiés |
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Trier selon : |
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Not goodI asked for a colour to try and knock some warmth out of my hair this colour resulted in me being a warmer colour 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmma J. - Thank you for your feedback! We’re sorry to hear that your colour turned out warmer than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we’d love the opportunity to work with you to get your hair looking its very best. Please keep an eye out for an email from us shortly so we can help make this right. |
Hot rootsWanted blue black and ended up with chocolate dark brown roots :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Clown redI requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great - didn’t perform as well as box dyeGave me “hot roots” & didn’t cover my greys well despite following all instructions 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Natalie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Shipping damageYou recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped. You might be saving a few dollars but…. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
color was far from what was expectedcolor sent was almost black when i have been buying a medium copper color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ScamPlease do not attempt to charge my card again because i haven't subscribed to a plan. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfiedThe color is really pretty, but it left my hair feeling very rough and didn't work for me. It also didn't cover the grays around my face. They're still showing. I wish the formula were a bit gentler and provided better gray coverage at the hairline." 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMariam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourNot enough ash. The colour had too much yellow. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fades and isn't enough product for my long, thick hairThis would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends. If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |