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Color Set
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67'686 Avis clients vérifiés |
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Poor grey coverageI am disappointed with this brand. That product did not cover my grey hair and after a week a colour was gone completely. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsI'm so sorry to hear you were unhappy with your grey coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help you out! |
Easy but still dark rootsSuper easy to use and easy instructions. But my roots are still dark 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiamond- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grey hairReally nice product but don't cover grey hair gave an extra 10 mins in time. Sadly will have to redye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsI'm so sorry to hear you weren't happy with your gray coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to assist you. |
Did not cover my greysI followed the instructions and it did not cover my greys at all and I dont see any purple in my hair, plus the bottle once I was done set it down and it exploded all over my bathroom i have to paint my bathroom now 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Constant battle with brassinessI’m a seasoned eSalon customer at this point with 25 color orders. I’m starting to doubt that any shade of blonde they send will ever turn out anything other than orange. Which make sense because every picture of a blonde on the website is the same orangey hue. I just want a cool tone, and adjustment after adjustment I just can’t get it with esalon. Probably great for anything other than blonde, but I’m about to give up and go back to paying hundreds. I’m giving one more adjustment a try and if it doesn’t turn out, as usual, I’m done. This has been so disappointing. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorIm sorry my hair color didnt change way it was supposed to it turned out not right turned brown not red I want red please help me get it right it didnt work why did it turn and not turn red at all why I aint happy with it im sorry and by the way it takes 2 bottles to even dye my hair please send copper red not brown please thanks 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonnie- We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Schön Verpackt, dass war’s dann auchGrauabdeckung naja - es ist nicht voll abdeckend. ACHTUNG: meine Kopfhaut hat mehrere Tage nach der Anwendung gebrannt! Achtung Abo Falle - ohne es zu wissen wird einem bei der ersten Bestellung direkt ein Abo angelegt. Die Ware wird verschickt und kostet dann mehr als das Doppelte. Rücksendung nach England auf eigene Kosten. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEs tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Sie haben leider eine allergische Reaktion erlebt. Es tut uns noch einmal leid für das Missverständnis. Wir dachten, Sie erwarteten die nächste Bestellung von Ihrem wiederkehrenden Farb-Abo, weil wir eine Erinnerung per Email 5 Tage vor der Bearbeitung schicken. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter |
For the last most recent shipment only.I have been very pleased with all kits except the most recent shipment. The color kept fizzing over. The lotions remained a dark brown, before applying my roots. It did not look the normal shade. Once applied, the color did not cover well at all. I read instructions as usual & proceeded to color my roots as soon as I mixed the solutions. Question: are you receiving payments for all of your color kits sent to me? My records show not! Please respond and provide a phone number. The usual phone number is not allowing me to speak to an agent. If I need to pay, kindly bill me. Marilyn Fries 909-247-0001 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarilyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color fizzed over and the color did not take the normal shade. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nach 3 mal Waschen waren viele graue Haare sichtbarNach 3 mal Waschen waren viele graue Haare wieder sichtbar . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEs tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter |
Ich sehe aus wie vorherLeider bin ich total enttäuscht worden. Ich hatte mich so gefreut und war vom Ergebnis so enttäuscht. Es gab nämlich kein Ergebnis. Ich sehe aus wie vorher, es hat sich rein garnichts getan! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEs tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter |