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Color Set
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67'695 Avis clients vérifiés |
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Trier selon : |
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Nicht verträglichHallo, die Farbe ist nicht annähernd so geworden wie versprochen, der Rotstich ist immernoch extrem vorhanden obwohl ich auf meine hohe farbpigmente im Haar hingewiesen habe. Die Farbe riecht sehr unangenehm und hat sehr gebrannt, Effekt war null nicht mal die grauen Haare sind weg 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEs tut uns sehr leid, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Wir nehmen uns das Feedback unserer Kunden zu Herzen und arbeiten täglich daran, unsere Produkte weiter zu verbessern. Ich habe Ihnen eine E-Mail geschickt, um Ihnen weiterzuhelfen. |
Packaging wer amazingThe packaging looked amazing, which initially impressed me. However, my grey roots didn’t take the color at all.,they stayed completely grey. I don’t understand why it didn’t work, especially since I followed all the instructions carefully. I’m really disappointed with the results. 😔 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarla L. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Hair dye reviewUsed today and was not not happy with the end result it made my hair feel dry and brittle and also itchy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon F. - Thank you for taking the time to share your feedback with us. We are so sorry for the discomfort during your hair colour application and that the hair colour didn't meet your expectations. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |
Not as light as I wantedI wanted my hair to come out a little lighter like the last time I colored my hair. The color is nice but it's way darker than what I was expecting 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCourtney- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Easy to usePretty easy to use, contained everything I needed to to hair color at home. Color was a bit darker than I was hoping for but did cover gray. Unsure if I want to try again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJill -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Seem to also be too darkTerrible always way to dark 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Shirley, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed in the colourI’m disappointed with the colour, but that is my fault as I chose wrong, now redone the choice and hopeful for a much better result 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Fade awayAlthough I was hopeful of this product the initial colour was ok...not as ritch or vibrant as I had requested. It did cover my grey but the colour has faded really quickly after only a couple of washes with high end shampoo (no sulphates etc) I won't be purchasing again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSally B. - Thank you for your feedback! We're so sorry to hear that you're experiencing fading issues with your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Damaged my hair completelyI order this after thousands of positive review but it was my worst decision ever .Instead of turning my hair into chocolate brown it turned into full black .My hair become very thin and are breaking from roots only after one use .very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmina D. - We're so sorry to hear about your experience. This is not the result we want for our customers. We've reached out to you via email so we can better assist you with this matter. Please keep an eye on your inbox for more details. We truly want the opportunity to make this right. |
No gray coverage at allThe color was great, but the gray coverage was not good at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVeronica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |