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Color Set
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67'709 Avis clients vérifiés |
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I wanted to love it, but...I have to say the customer service was top notch! My first color was really off (I think I ordered wrong color for me) and the rep readily sent me a new color free of charge. Again, not right and did not cover my nearly all white roots. The returns were easy, the packaging lovely and the service fantastic. I may just have stubborn roots because the product didn't cover. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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DisappointedThe 1st two orders were great! The color was good, shipping was on time. The instructions were clear except what to do with the additional product. Then I received my 3rd order, did exactly as the 1st two times, but when I went to rinse it out it turned into a very thick waxy feeling substance. I washed and scrubbed twice with no luck getting the goo out of my hair. I was stressed and was on the verge of being late for work. I call Customer Care and explain the situation, she said that doesn't happen often, but it does happen. She instructed me to go buy some clarifying shampoo. When I asked why this happened, she said possibly adding too much or not enough water to hair to work it into a lather before rinsing out completely. I ended up shampooing 6 times before getting the gunk out of my hair! I ultimately decided to give it one more try. This time was nearly identical to the last. So, I cancelled my subscription, I do not want to spend that much time shampooing. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStacy- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Changes to my last coloring.My gray was no longer showing-e-salon really listened. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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stain in my foreheadI got a black stain on my forehead I am very worry, that it will not come out. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPerla - We're sorry to hear some of the color got on your forehead. If you use the provided stain removing wipe, it should come out. To avoid this in the future, we recommend covering your forehead with the free stain guard packet provided in each kit and applying the color with the free Color Tint Brush for better control. We hope this information has been helpful! |
The color.I am not happy with the color at all. It just looks black, and it was very hard to take off. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color dyeIt is still too red... I would like it to be more towards a medium brown 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsM-T - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you to discuss your color changes. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color not as expectedColor did not come out even close to the color I chose. I honestly hate it. I followed the instructions now I have blonde, copper, and goldish hair. It's awful! 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the color.... but its damaging my hair - Must Stop Using!I think the headline describes it all.... Please cancel my account! 2 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJill- We are sorry you feel the color is damaging your hair. We will be sending a complimentary Moisture Mask to help renew damaged strands. Remember to only apply to roots to avoid damaging previously color hair. Please check your email for further information. We hope this helps! |
Color doesn't lastNeeds to last longer 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebi - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
Thank You eSalon!!!!My hair has been colored by myself or a proffessional for over 30 years. After retiring I started coloring my hair at home using my stylist's formula. Even with all the tweaks to formula over the years, there was still a harshness to my copper red color. I am amazed and delighted wih the formula provided to me by eSalon....they listened and got it absolutely right the very first order!! The application is easy and the color delightful...I highly recommend!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |