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Color Set
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67'709 Avis clients vérifiés |
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Thank you eSalonI really like my hair color now thank you so much. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I love my colorCurly hair means I can get away with coloring less often (every 8 weeks) - color stays true, minimal fading (curse you, resistant grays!), no brassiness. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Easy to follow instructions, not the result I wantedI was so excited to try this new service, as I have been coloring my hair both at home and at the salon for years. Before dying this time, most red had faded from my hair and I was a light brown. I requested a blonde, red, copper tone - think a believeable Merida (The movie Brave) ginger color, which I have had before both from a salon and from boxed color. I was emailed before shipment saying "We see you've requested to go lighter and wanted to let you know that previously colored hair cannot be lightened since color does not lift color. However, we can adjust the color slightly lighter at your roots without developing hot roots and aim to maintain an even-toned, natural-looking result. So, we've gone ahead and made this change." Which sounded good, so I was okay with it. I followed the instructions to the letter, even as the bottles turned a darker and darker shade - but reddish tones are not always what they seem, so I pressed on. Even rinsing the color early as it started turning more red/purple color than I wanted. Now, I am currently sitting on my couch - with Bright red hair (think Mermaid Ariel). Not only that, but my roots are no where near the same color as my lengths... I'm not pleased, but hoping it will fade and hopefully the expensive color enhancing mask I also ordered in copper will help in time. EDIT: Was sent a new formula after waiting for color to fade (6 weeks). I was thinking that maybe yet again it was something I did, so in case my hair took the color too quickly (in the past at salons it has done) so I did not leave it on for the full time... Yet. Again. The color was so far off from what I requested. Again I asked for a gingery copper color... and I am again left without anywhere near the result. My hair is now a dull brown color, with no tint of red at all. So dissatisfied. Subtracted another star. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Great natural colorThe only issue is the "halo" of resistant gray hairs framing my face ; coloring doesn't last as long there as it does the rest of my hair (...any suggestions? ) 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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GoodA little too brown, I wanted a little lighter brown & more red, the gold was perfect. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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The colourColours ok nothing to rave about tho ive used just as good in boxed colours 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Great texture, color is not quite rightI love how my hair feels but the color is still brassy. And I was disappointed in the communication. I get responses from so many different people and I feel like I have to keep re-requesting change. For instance when I went to re order the changes that were promised in my last email are not on my order form. I still want to continue to try to work through these challenges. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulianne - We’re sorry that your hair color came out brassy. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Wasnt happy with the colorThe color was too much red, would like to have more brown 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unsatisfactory ResultsI was not satisfied with the product. There were no better results than what I received from retail stores or beauty supply stores. One major difference from my usual product is that this product left my hair hard and dull, not soft and shining. It was also messy because it continually dripped while being applied and during timings. I would not recommend this product to my friends or family. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWanda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wayyyy too DarkIm hoping i can get it fixed...but im really brunette now and its lovely but way way too dark. I hope it will be better now...gotta say I love the red....RED!!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWendy - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |