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Color Set
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67'726 Avis clients vérifiés |
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Highlights Devoured my ColorI recently ordered the lights lab to add highlights to my hair. I was a little cautious, so I watched your youtube video a couple times, watched a few other videos and finally felt comfortable to try it out. My hair color was a medium brown with a hint of red to begin with. I carefully added the highlights to my hair according to the video and waited the proper amount of time until it was to be finished. rinsed, shampooed and used the toner. Took the towel off to take a look-see and O.M.G!!! Except for my roots, and a few locks here and there, My whole head was a strawberry blonde!! Ummm? What just happened? I know I didn't paint the lightener all over everywhere!!! But it sure grabbed onto all my hair and took it over... Don't know what to really do now? I work way too much and don't have time to make an appointment anywhere to remedy this mess... Whoa is me 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJackie- We’re sorry to hear that you were unhappy with the results of your custom Light Lab Kit. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst Ever!I gave it a try and found it to be the worst ever, the color was way off, I usually take a 7N at the hairdresser's but this was orange! I will never purchase again, and I through out the second order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCindy- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. Please look out for our follow-up email. |
Loved the colour but what a mess!I tried eSalon hair colour and loved the colour that was selected for me, but I have never used a hair colourant that was so messy to use! The solution was far too liquid, and it was not as easy to apply as I thought, with hindsight it should have been a two person job. When it came to rinsing the solution off until it ran clear 15 minutes later I was still rinsing and the colour had splattered everywhere in the bathroom! When I came to dry my hair it felt wet in parts and I realised there was still some of the colourant on my hair so I had to wash it again. I was really disappointed with the process and I don't want to go through that again, nor do I want to have to completely clean my bathroom every time I colour my hair. Such a shame as it really is a great colour and covered my grey well. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFiona- We’re sorry to hear that you were unhappy with the consistency of your custom color. For a more controlled application, feel free to use the complimentary Color Tint Brush that was included in your initial order. Per our Satisfaction Guarantee, we would love to send you a complimentary color order. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a solution that will provide the results you’re looking for. Please look out for a follow-up email shortly. |
Great productI'm a convert. Absolutely love my color ... it blended seamlessly (my color was for roots only). Wonderful product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Wish I had heard about esalon soonerI was so excited to receive my custom colour and was not disappointed. Colour was perfect for, instruction simple and easy to follow. For the first time in years I had full coverage of greys and a salon finish without the price. I am so happy with results 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Slight change made all the differenceAfter first shipment color was adjusted a bit in second - nailed it!!! Thanks. And LOVE the tinted shampoo for in between. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect!!!I absolutely love the colorist who created my perfect color, and the team is responsive to suggestions. I love eSalon and I recommend to everyone! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect color on the first try!Thanks eSalon- you got the color perfect! Made my FIRST ever self coloring hair experience a homerun! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Excellent grey coverage!This color lasted longer than the salon color I've been getting for years! Best non salon color I've ever used. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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My colorI love my color, it lasts and it is a perfect match! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |