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Color Set
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67'726 Avis clients vérifiés |
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Great product. Dislike the new color bottleI love your product. Have used it for about 2 years now. You recently changed the bottle that the color concentrate ships in. It is very hard to open. There is no hand grips on the bottle lid and no barrier between the concentrate and the lid. This allows for the concentrate to leak out some and seals the lid on tighter. However, it also makes it almost impossible to get off. The last two times I have received my order. My husband has had to use pliers to open the bottle for me. This has caused the lid to break. He now knows to be careful not to spill any so as not to stain things. The old bottle at least had a barrier to help prevent the solution from leaking out. Please do something to fix this problem. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Was hoping for better resultsIt was easy to use and packaged very nicely. However my color was off. I wanted slightly darker Mahoganey brown. I got slightly lighter brown hair that's copper. I'm sad that I'm stuck with this through Christmas. I sent a pic in, I gave a statement, and I chose a dark color through the prompts so I'm not sure how I could have been more clear. It's upsetting. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
coverageColor did not cover completely over grey 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Colour doesn’t lady as long as it used to.I’ve been an e-Salon user since the start. I loved that they custom matched my former Paul Mitchell salon color exactly. I live the auto shipping and customer service when I travel. The last 6 months or so I’ve noticed my color fades after 2-3 weeks when it used to last 6-8. I shortened my delivery interval but I have fading too soon in the cycle. Have you changed something in the formula e-salon? If so- go back! Please. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleIt was a horrible experience!! First my color was supposed to be medium golden, it ended up to be around dark brown. Not only that when it was time to wash it off, my hair kept getting glued together as if I had poured a gallon of glue on my head. I started to worry by this time I had shampooed my hair 3 times and my hair kept getting worse and heavy, I literally thought my whole head of hair was going to fall out. Then I remembered I had my Aragon oil and decided to put several drops into the shampoo then started washing for the fourth time. Thank God that seemed to do the trick, my hair started to come undone. I had to wash my hair with the oil for about 6 more times until finally normal. In all I shampooed my hair 10 times in order to get rid of the mess this product left!!! Never again!! And my hair is way past my waist, I really thought it was going to fall out. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIrene - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Made for me? You got that right!Perfect. Perfect match for my complexion! My eyebrows don’t even argue with it! If it lasts until my next shipment gets here you can count me as a lifetime customer! Thank you. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Love it!!My stylist asked me what I've been using. I showed her. She couldn't believe what quality products I was getting. She gave her blessing!! Saving $$ is a huge plus while using great products. Thank you eSalon!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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This is the best color ever!I totally love this color and will do this same exact color every time. It's perfect and it has just the hint of purple/red I was looking for!! LOVE IT LOVE IT LOVE IT!!!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Love this Product! My Hair feels Great!Color was exactly what I wanted and my hair has never felt better after coloring whether I did my own or had it colored at a salon. This is a high quality product and it was so easy. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Love the personalized attentionI really like this hair color but I think this companies strength may lie in the customer service department! The colorists are attentive and respectful. Any question has always been promptly answered. Thank you e salon for great hair and personalized customer service. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |