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Color Set
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67'869 Verifizierte Kundenbewertungen |
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resistant greysI have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help . Thanks Suneera 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSuneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for. |
Nice colour but applying two bottles was a faffI applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right. |
Color didnt take.All the work (long process) and now I'm back to buying box dyes from grocery store! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience. |
Not quite dark enoughHoping my feedback helps with my next delivery and the results are closer to what I want 2 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEm - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Great customer serviceMy bottle of developer had foamed out of the container. When I contacted Esalon they sent me a new box of haircolor and adjusted my next shipment date. 5 stars !!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Easy and good coverageProcess was easy and got good coverage of grays but the color turned out just a bit too brassy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorThe custom color had a tad too much violet to it but it turned out looking good after a few washes 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Colour covers greys & really lasts!So much better than the box dyes i've been using. My only issue is I'd like the colour ro be a bit more coppery, but I aim to request that with my colourist for next time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorationTrès bien mais un peu compliqué pour l’explication 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Not quite sureI just colored my hair for the first time with your product. I’m not sure if I like the color or if I feel it is a bit green. I’m going to give it a few days. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |