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Color Set
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67'726 Avis clients vérifiés |
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Trier selon : |
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Quite surprisedSaw this ad on Facebook and thought might as well try the boxes well they work but don't really last. Needless to say, I am so surprised and the compliments I've been getting have been extraordinary. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Nice colorThey checked with me before mixing my color. I assured them that I wanted a color this dark. I’ve been unable to get this color in boxed hair color. I’m very pleased! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color NewbieI was nervous about applying my own hair color for the first time. Initially I chose a color that would not look natural so I got a polite eSalon phone call and my color was adjusted to better suit my goal shade. I read my personal instructions, watched the eSalon videos, I let the lavender box sit for over a week. I called and asked questions and the color expert was very kind and helpful! I followed all instructions for the brush and bowl technique. I was nervous while the color processed. I was tense during the rinse and shampoo and finally calmed after the conditioner that made my hair soft and shiny! I dried my hair and was very pleased with my results. I’ll always follow the instructions! It is important to leave notes for your colorist and send a picture. They read and look at them! I am so happy to save money and time! My results were so natural looking that my family does not know that I colored my hair. Goal achieved! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Custom Hair ColorI love how my hair feels and looks after using your color formulation. I receive many compliments on how my hair looks. I have been using your color for 6 years now and I still love it very much. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect ColorMy hair comes out the same as the salon without having to drive anywhere! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love the colour - Hate the new designI love the products and the colour is perfect - but what have they done to the design. Its gone from being beautifully designed and aspirational to basic and and badly designed. The design was what first attracted me. Lucky I still love the product otherwise I would have cancelled my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Long LastingThe color is long lasting. My color was just to dark on me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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no gray coverageThe color was a bit dark and it did not cover my gray hair. I had to go out and get a touch up kit for my gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color was way too darkThe color was too dark and I would have to buy more product to get the color I wanted. I was told without buying that product I can't go lighter. I had my hair lightened by a professional and he said this is not true. I asked 4 more hair stylist and all of them said hair can be lightened with dye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the experience I’d hoped for.I was sent a preview of my color shortly after ordering and it was. NOT what I hoped for and I immediately reached out to try and change it. The first response I got was simply suggesting I do a strand test. No offer to halt production and discuss my concerns or even compassion for my situation considering this is my HAIR and not a pair of shoes. By the time customer service responded to my second request for help, the box had already been shipped. I was (and still am) frustrated because other reviews talked about how personal the process was, but it didn’t work that way for me. I tried the strand test but the color didn’t take, so I went for the full application. I had two bottles- 1 roots, 1 ends. What I wanted was to match my current deep red color (which I was VERY clear about and added a photo as suggested). What I ended up with was a muddy brown with limited gray coverage. I hope other people have a better experience than I did. But for now, I’ll stick with the box that actually turns my hair the color I want it to be, including covering my gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMorghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |